Olivia Archie
New Castle,DE
Overview
3
3
years of professional experience
Work History
Personal Assistant
Ashley Stratton
11.2024 - Current
- Managed scheduling and calendar coordination for Managers
- Conducted research on various topics to support project initiatives and decision-making processes.
- Maintained office supplies inventory, ensuring availability of essential materials for daily operations.
- Supported team members by performing administrative tasks to enhance overall productivity and workflow efficiency.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
Server
1861 Southern Kitchen
06.2023 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge and food pairings to enhance guest experience.
- Processed orders accurately and efficiently using POS systems.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery to patrons.
- Adapted quickly to changing priorities and high-volume service demands.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Supported training of new team members on standard operating procedures.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Host
1861 Southern Kitchen
12.2022 - 12.2023
- Welcomed and seated guests, ensuring prompt and friendly service.
- Managed reservation system, optimizing table turnover and guest flow.
- Collaborated with kitchen staff to communicate guest needs and special requests.
- Trained new hosts on customer service standards and operational procedures.
- Monitored dining area for cleanliness and ambiance, enhancing guest experience.
- Developed relationships with regular patrons, fostering loyalty and repeat visits.
- Handled customer inquiries and complaints efficiently, maintaining satisfaction levels.
- Assisted in coordinating special events, contributing to successful execution of functions.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
High School Diploma -
Freire Charter School
Wilmington, DE06-2023
Skills
- Time management
- Multitasking and organization
- Customer service
- Strong work ethic
- Strong communication skills
- Strong problem solver
- Attention to detail
- Detail-oriented mindset
- Appointment scheduling
- Administrative support
Timeline
Personal Assistant
Ashley Stratton
11.2024 - Current
Server
1861 Southern Kitchen
06.2023 - Current
Host
1861 Southern Kitchen
12.2022 - 12.2023
High School Diploma -
Freire Charter School