Overview
Work History
Education
Skills
Timeline
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Olivia Archie

New Castle,DE

Overview

3
3
years of professional experience

Work History

Personal Assistant

Ashley Stratton
11.2024 - Current
  • Managed scheduling and calendar coordination for Managers
  • Conducted research on various topics to support project initiatives and decision-making processes.
  • Maintained office supplies inventory, ensuring availability of essential materials for daily operations.
  • Supported team members by performing administrative tasks to enhance overall productivity and workflow efficiency.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Coordinated events and functions with attention to detail ensuring successful execution.

Server

1861 Southern Kitchen
06.2023 - Current
  • Provided exceptional customer service in fast-paced dining environment.
  • Assisted with menu knowledge and food pairings to enhance guest experience.
  • Processed orders accurately and efficiently using POS systems.
  • Maintained cleanliness and organization of dining areas throughout shifts.
  • Collaborated with kitchen staff to ensure timely food delivery to patrons.
  • Adapted quickly to changing priorities and high-volume service demands.
  • Handled customer inquiries and resolved issues to maintain satisfaction levels.
  • Supported training of new team members on standard operating procedures.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Host

1861 Southern Kitchen
12.2022 - 12.2023
  • Welcomed and seated guests, ensuring prompt and friendly service.
  • Managed reservation system, optimizing table turnover and guest flow.
  • Collaborated with kitchen staff to communicate guest needs and special requests.
  • Trained new hosts on customer service standards and operational procedures.
  • Monitored dining area for cleanliness and ambiance, enhancing guest experience.
  • Developed relationships with regular patrons, fostering loyalty and repeat visits.
  • Handled customer inquiries and complaints efficiently, maintaining satisfaction levels.
  • Assisted in coordinating special events, contributing to successful execution of functions.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Education

High School Diploma -

Freire Charter School
Wilmington, DE
06-2023

Skills

  • Time management
  • Multitasking and organization
  • Customer service
  • Strong work ethic
  • Strong communication skills
  • Strong problem solver
  • Attention to detail
  • Detail-oriented mindset
  • Appointment scheduling
  • Administrative support

Timeline

Personal Assistant

Ashley Stratton
11.2024 - Current

Server

1861 Southern Kitchen
06.2023 - Current

Host

1861 Southern Kitchen
12.2022 - 12.2023

High School Diploma -

Freire Charter School

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Olivia Archie