Summary
Overview
Work History
Education
Skills
Work Availability
Affiliations
Work Preference
Quote
Timeline
Hi, I’m

Olivia Armour

Fort Oglethorpe,GA
Olivia Armour

Summary

Detail-oriented and results-driven HR Assistant with extensive experience in office administration and human resources operations. Skilled in managing complex personnel actions, developing and maintaining HR policies, and overseeing employee performance reviews. Adept at handling sensitive HR issues, conducting research for complex cases, and providing clear guidance on compensation, benefits, and conflict resolution. After a brief career break to take care of my family, I am excited to leverage my expertise in employee relations, training, and policy compliance to contribute to a dynamic organization. Ready to apply my experience in data management, professional development, and team support to new HR challenges and opportunities."

Overview

11
years of professional experience
3
years of post-secondary education

Work History

Department Of Defense Army

Human Resource Assistant
05.2022 - 04.2024

Job overview

  • Organized new employee orientation schedules for new hires.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Developed and maintained HR policies and procedures.
  • Aided staff with employee performance review paperwork and documentation.
  • Checked references for potential candidates.
  • Conducted thorough research to gather relevant information for sensitive and complex cases, providing clear explanations and interpretations of rules and regulations.

Department of Human Services

Social Services Case Manager
08.2021 - 05.2022

Job overview

  • Managed over 30 client cases concurrently, handling scheduling, follow-ups, and problem-solving to ensure cases were processed efficiently
  • Provided clear communication to clients and other stakeholders, ensuring timely resolutions to complex issues and maintaining high satisfaction
  • Demonstrated strong organizational skills in managing documentation and case management systems, aligning well with the technical tools used for project tracking
  • Managed over 30 client cases concurrently, handling scheduling, follow-ups, and problem-solving to ensure cases were processed efficiently
  • Provided clear communication to clients and other stakeholders, ensuring timely resolutions to complex issues and maintaining high satisfaction
  • Responded promptly to inquiries and resolved complex issues, fostering strong relationships and maintaining high levels of client satisfaction

Commonwealth Challenge Youth Academy

ATAC
09.2018 - 09.2019

Job overview

  • Provided first-line supervision and guidance for cadets in a residential academy for at-risk youth, ensuring a structured and supportive environment
  • Delivered instruction on selected military subjects, fostering discipline and leadership development among cadets
  • Offered in-depth counseling to cadets, addressing individual needs and promoting personal growth
  • Assisted with onboarding and training of new employees as required, ensuring smooth integration and alignment with organizational standards

United States Navy

Human Resources Specialist
04.2013 - 04.2018

Job overview

  • Managed, maintained, and updated personnel records for over 60 employees, ensuring accuracy and compliance with organizational policies
  • Analyzed employee data to generate reports for senior leadership, ensuring timely and accurate reporting on staffing levels, turnover, and performance metrics
  • Administered and track the professional development of personnel, including performance evaluations, training programs, and career progression planning
  • Advised and assisted personnel on regulations related to compensation, benefits, job performance, and conflict resolution
  • Facilitated conflict resolution between employees and supervisors, fostering positive interpersonal relationships and promoting teamwork
  • Conducted onboarding and training programs for new employees, ensuring proper integration into the organization and understanding of key policies
  • Manage calendars, appointments, and meetings for personnel related matters, ensuring smooth operations and timely responses to requests
  • Supported senior leadership by preparing documentation for promotions, disciplinary actions, and evaluations

Education

UNIVERSITY OF ARIZONA GLOBAL CAMPUS
Chandler, AZ

Masters from Human Resources Management
01.2023 - 03.2024

University Overview

  • 3.4 GPA

ASHFORD UNIVERSITY
Chandler, AZ

BACHELOR OF ARTS from PSYCHOLOGY
11.2018 - 09.2020

University Overview

  • Dean's List Spring 2020
  • 3.45 GPA

Skills

  • Leave administration
  • Compliance management
  • Benefits programs
  • New employee orientations
  • Conflict resolution
  • Time management
  • Decision-making
  • Organized records
  • Positive workplace relationships
Availability
See my work availability
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afternoon
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Affiliations

Affiliations
  • Zeta Phi Beta Sorority Inc.

Work Preference

Work Type

Full TimePart TimeContract WorkInternship

Work Location

RemoteHybrid

Important To Me

Work-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offPersonal development programsCareer advancement401k match

Quote

If you change the way you look at things, the things you look at change.
Wayne Dyer

Timeline

UNIVERSITY OF ARIZONA GLOBAL CAMPUS
Masters from Human Resources Management
01.2023 - 03.2024
Human Resource Assistant
Department Of Defense Army
05.2022 - 04.2024
Social Services Case Manager
Department of Human Services
08.2021 - 05.2022
ASHFORD UNIVERSITY
BACHELOR OF ARTS from PSYCHOLOGY
11.2018 - 09.2020
ATAC
Commonwealth Challenge Youth Academy
09.2018 - 09.2019
Human Resources Specialist
United States Navy
04.2013 - 04.2018

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Olivia Armour