Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Olivia Armstrong

Olivia Armstrong

Lake Stevens

Summary

Dynamic Shift Manager with a proven track record at Grappa, enhancing operations and boosting productivity through effective team development and training. Skilled in performance evaluation and customer support, I excel in fostering collaboration and resolving disputes, ensuring exceptional service in high-pressure environments.

Overview

8
8
years of professional experience

Work History

Shift Manager

Grappa
Seattle
07.2020 - Current
  • Company Overview: Fine Dining Mediterranean Restaurant in Queen Anne.
  • First Employee of the Month - 9/1/2022.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Identified needs of customers promptly and efficiently.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Contact: Yekta Levant, 425-444-0695.

Lead Server

Trappers Sushi
Federal Way
09.2017 - 03.2020
  • Company Overview: Highly Successful Sushi Chain Restaurant.
  • Promoted to Lead Server in 2018
  • Provided exceptional service to high volume of daily customers.
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Ensured all food orders were accurate and delivered promptly to customers tables.
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Contact : Josh Martin, 253-286-9229.

Assistant Store Manager

Claires
Kent
12.2016 - 12.2018
  • Coordinate with the store manager to conduct performance evaluations, execute training initiatives, and develop incentives to drive employee engagement.
  • Receive shipments daily, and put away products efficiently and effectively.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Contact: Maze Maguire, 253-228-8183.

Education

Some College (No Degree) - Business

Pierce College
Lakewood, WA
01-2016

Diploma - AVID program

Timberline High School
Lacey, WA
06.2015

Skills

  • Memorization
  • Computer Competency
  • Prioritization and Scheduling
  • Customer Support Expertise
  • Efficient Learner
  • Skilled in Dispute Management
  • Team Development
  • Learning Management
  • Precise Cash Management
  • Effective Listening
  • Attention to detail
  • Engaging Presentation Skills
  • Critical thinking
  • Collaboration Talent
  • Performance evaluation
  • Team development
  • Operations management
  • Adaptability
  • Proactive leadership

Languages

English, Full Professional Proficiency

Timeline

Shift Manager

Grappa
07.2020 - Current

Lead Server

Trappers Sushi
09.2017 - 03.2020

Assistant Store Manager

Claires
12.2016 - 12.2018

Some College (No Degree) - Business

Pierce College

Diploma - AVID program

Timberline High School
Olivia Armstrong