Summary
Overview
Work History
Education
Skills
Timeline
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OLIVIA ATKINSON

Albuquerque,NM

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills. Proven track record in enhancing customer satisfaction and streamlining processes, while training staff to maintain high service standards. Adept at managing complex situations and fostering loyalty through personalized service.

Overview

13
13
years of professional experience

Work History

FINANCIAL SERVICE REPRESENTATIVE/TELLER

FIRST FINANCIAL CREDIT UNION
06.2023 - Current
  • Processed member transactions accurately and efficiently, ensuring a seamless banking experience.
  • Assisted members with account inquiries, fostering strong relationships and enhancing customer satisfaction.
  • Trained new tellers on operational procedures, promoting a culture of teamwork and efficiency.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Collaborated with team members to streamline operational processes and improve service delivery.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Educated members on credit union products, helping them make informed financial decisions.
  • Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
  • Boosted cross-selling of bank products by identifying customer needs during transactions.
  • Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
  • Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.

PCSC CUSTOMER SERVICE REPRESETNTAIVE

Presbyterian Health Plan
09.2019 - 06.2023
  • Managed customer inquiries regarding health plan benefits and coverage options.
  • Resolved complex issues for members, ensuring timely and accurate communication.
  • Coordinated with internal teams to enhance service delivery and member satisfaction.
  • Streamlined processes for claims processing, improving efficiency in resolution times.
  • Trained new staff on customer service protocols and system navigation.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Server Trainer

Wecks
08.2017 - 09.2019
  • Trained new servers on menu knowledge and customer service protocols.
  • Developed training materials to enhance onboarding processes for staff.
  • Assisted management in maintaining high service standards and operational efficiency.
  • Mentored team members, fostering a collaborative work environment.

District Manager

Keva Juice SW
03.2013 - 09.2014
  • Led operational teams to enhance service delivery and customer satisfaction across multiple locations.
  • Developed and implemented training programs to improve staff performance and retention rates.
  • Analyzed sales data to identify trends, optimizing inventory management and product offerings.
  • Streamlined processes that reduced operational costs while maintaining service quality standards.
  • Conducted regular performance evaluations, providing actionable feedback to enhance employee development.

Office Administrator, Engineering Department

HYATT REGENCY ALBUQUERQUE
02.2012 - 03.2013
  • Coordinated scheduling and logistics for engineering meetings and project deadlines.
  • Managed office supplies inventory, ensuring availability of essential materials for team operations.
  • Developed and maintained filing systems to enhance document retrieval and organization efficiency.
  • Assisted in preparing engineering reports and presentations, ensuring accuracy and adherence to deadlines.
  • Streamlined communication between departments, facilitating collaboration on engineering projects.
  • Maintained accurate records of department expenses, invoices, and budget reports to optimize financial tracking.

Education

High School Diploma -

AMERICAN SCHOOL OF CORRESPONDENCE
Lansing, IL

GENERAL STUDIES

Central New Mexico Community College
Albuquerque, NM

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills

Timeline

FINANCIAL SERVICE REPRESENTATIVE/TELLER

FIRST FINANCIAL CREDIT UNION
06.2023 - Current

PCSC CUSTOMER SERVICE REPRESETNTAIVE

Presbyterian Health Plan
09.2019 - 06.2023

Server Trainer

Wecks
08.2017 - 09.2019

District Manager

Keva Juice SW
03.2013 - 09.2014

Office Administrator, Engineering Department

HYATT REGENCY ALBUQUERQUE
02.2012 - 03.2013

High School Diploma -

AMERICAN SCHOOL OF CORRESPONDENCE

GENERAL STUDIES

Central New Mexico Community College

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OLIVIA ATKINSON