Olivia Augusta
Eastlake,OH
Summary
Experienced childcare knowledge about managing school schedules, extracurricular activities and entertainment to achieve optimal playtime and schoolwork balance. Committed to maintaining parent objectives while being compassionate and caring with children. Offers first-rate skills in communication and activity planning.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
4
4
years of professional experience
Work History
Private Nanny
Yanira Henley
Euclid, OH
05.2023 - Current
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Provided supervision and guidance to ensure safety of children in all situations.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Monitored behavior of the children to enforce appropriate conduct standards set by parents.
Customer Service Representative
Uber
Eastlake, OH
08.2022 - 07.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Sales Associate
Express Factory Outlet
Mentor, OH
06.2021 - 07.2022
- Greeted customers and provided exceptional customer service.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Used technology resources to assist customers in locating and selecting items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Retail Sales Associate
HomeGoods
Mentor, OH
06.2020 - 02.2021
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated point-of-sale systems accurately to process payments from customers.
- Handled customer complaints in a professional manner.
- Offered suggestions for additional items that may be of interest to customers.
Education
Some College (No Degree) - Communication Studies
Lakeland Community College
Willoughby, OHSkills
- Behavior Modeling
- Schedule Management
- Social Integration
- Academic Support
- Small Business Sales Transactions
- Childhood Development
- Educational Support
- Social Skill Development
- Customer Needs Assessment
- Appointment Scheduling
- Data Entry
- Call Management
- Problem-Solving Abilities
- Process Optimization
- Call Center Operations
References
References available upon request.
Timeline
Private Nanny
Yanira Henley
05.2023 - Current
Customer Service Representative
Uber
08.2022 - 07.2023
Sales Associate
Express Factory Outlet
06.2021 - 07.2022
Retail Sales Associate
HomeGoods
06.2020 - 02.2021
Some College (No Degree) - Communication Studies
Lakeland Community College
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