Olivia Austin-Brown

• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Communicated effectively with owners, residents, and on-site associates.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Delivered emergency 24-hour on-call service for tenants on building issues.

• Administered medications to animals in treatment and documented changes in condition.
• Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
• Fed and watered animals to provide necessary nutrients and keep pets healthy.
• Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
• Maintained equipment and facility to keep animal care environment and tools in good working order.
• Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
• Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
• Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
• Developed and implemented enrichment plans to keep animals healthy and stimulated.

• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
• Produced monthly reports using advanced Excel spreadsheet functions.
• Used statistical methods to analyze data and generate useful business reports.
• Utilized data visualization tools to effectively communicate business insights.
• Generated ad-hoc reports to evaluate specific business requirements.
• Created dashboards to monitor and track key performance indicators.
• Created data models to support decision-making processes.

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• Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
• Participated in committees to discuss electronic health records and methods to improve overall workflows.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Uploaded physician progress notes, history, and physicals into electronic medical records.
• Maintained patient confidence by keeping patient records information confidential.
• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
• Maintained patient records in compliance with security regulations.
• Reviewed charts and flagged incomplete or inaccurate information.
• Scanned medical records in digital format for easy retrieval and accessibility.
• Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
• Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Responded to patient inquiries to provide information and details of medical records.
• Maintained patient records systems by archiving, scaning and indexing important documents and files.
• Reviewed medical records for completeness and filed records in alphabetic and numeric order.
• Input data into computer programs and filing systems.
• Followed exact procedures for handling transfers and other releases of medical records.
• Identified new methods to optimize medical records management.

• Responsible for all recruiting aspects of tractor trailer driver staffing for Region 2, including: planning networking events, assessing staffing needs, contacting new leads, screening potential applicants, conducting interviews, presenting conditional offers, and tracking hires.
• Worked with immediate management to develop opportunities to streamline recruitment processes and implement modern employment practices within the team.
• Managed the quality assurance program for site evaluations, internal audits, and driver retention surveys
• Regularly supported other regions by taking on other offices to meet business needs

• Worked with recruiting teams and human resources representatives to accomplish hiring objectives by taking part in the screening of all applications based on qualifications and background to meet and exceed rigorous standards.
• Developed targeted strategies to locate and onboard specific candidate types, meeting short- and long-term business objectives.
• Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce.
• Developed and maintained relationships with technical professionals to gain industry knowledge and obtain referrals.

• Responsible for all aspects of recruiting for new drivers, including analysis of reactive and predictive analytics of driver need, application reviews, background checks, and scheduling of onboarding and travel.
• Used data from recent hires to develop a more effective approach to assessing and selecting talent.
• Reviewed marketing strategies to promote a high return on investment in terms of advertising employment opportunities. Managed advertising approach based on identified future needs.

• Responsible for hiring qualified drivers through calling leads, prequalifying candidates, finding the right career for qualified candidates, conducting follow-up calls in order keep qualified candidates interested in the position, and ensuring candidates had all the information needed to attend new hire orientation

• Managed all recruiting processes for new associates, including: defining hiring needs, posting available positions, calling leads, candidate recruiting and tracking, conducting reference and background checks for job applicants, and on boarding and off boarding associates.
• Used employment related data to develop recruiting strategies that enabled the company to meet staffing needs.

• Developed solutions to meet market gaps and drive company sales, and executed updated marketing plans to increase branding exposure, customer traffic and sales.
• Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
• Assisted customers during selection process and helped choose perfect products to meet individual needs.
• Conducted follow-up visits after sales to assess satisfaction and identify ongoing requirements.
• Planned and followed through with inventory management for each store.
• Strengthened branding initiatives by coordinating annual events to maximize outreach

• Received the Employee Performance Award for maintaining a record of 20% sales growth for five consecutive months.
• Participated in market level special projects requiring communication across multiple levels of leadership.
• Responsible for increasing productivity and inventory level accuracy within the department.