Olivia Authier
Whitehall,MI
Summary
Driven and reliable customer service professional with over 8 years of experience in both in-person and remote roles. Skilled at clear communication, problem-solving, and maintaining customer satisfaction while managing high volumes and complex inquiries. Both collaborative and independent, with a proven track record of improving internal processes, and delivering detail-oriented support. Motivated to contribute strong people skills, and a proactive, solutions-driven attitude to a customer-centered organization.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Joyfolie
03.2024 - 06.2025
- Operate effectively as a self-starter in a remote work environment, managing multiple customer support/CRM platforms, with strong organizational skills, and attention to detail within the e-commerce industry.
- Provide high-quality customer support through email, live chat, and socials. Ensuring timely, and professional service across all communication channels.
- Resolve inquiries related to product information, order status, and general service matters with accuracy, consistency, and commitment to customer satisfaction.
- Handle and process all returns, refunds, and exchanges efficiently, ensuring a smooth post-purchase experience.
- Communicate regularly with internal teams to share customer feedback and trends, contributing to continuous improvement efforts in product offerings and service strategies.
Financial Services Representative
HarborLight Credit Union
Whitehall, MI
02.2023 - 03.2024
- Efficiently processed a high volume of customer transactions daily, including deposits, withdrawals, loan payments, etc., ensuring accuracy and security in each operation.
- Achieved and surpassed monthly sales targets by effectively promoting and cross-selling bank products and services.
- Adhered to all policies and procedures with precision, as well as balanced the cash drawer and maintained cash levels within established guidelines.
- Greet all members as they enter the credit union branch, providing a friendly and professional atmosphere.
Leasing Consultant
MAA City Gate
Mesa, AZ
08.2021 - 04.2022
- Conducted comprehensive property tours, effectively showcasing amenities, and increasing prospective tenant engagement and resident applications.
- Efficiently prepared and processed lease paperwork, ensuring validity and timely completion for new residents.
- Improved customer/resident satisfaction by delivering exceptional service and promptly resolving community concerns.
- Collaborated with maintenance teams to address resident requests promptly.
Manager
Black Rock Coffee Bar
Gilbert, AZ
10.2018 - 02.2021
- Led and motivated a team of 20+ baristas in a high-volume environment, enhancing team performance through effective communication and ongoing feedback.
- Oversaw and approved payroll for 20+ employees, corroborating precision and compliance with labor regulations.
- Spearheaded the launch of new store locations, recruiting and training a team of 20+, resulting in record regional sales within the first year.
- Developed adaptive staffing schedules by analyzing sales patterns, optimizing staffing for improved customer service and staff efficiency.
- Implemented inventory and cash management procedures while streamlining store operations.
Barista
Black Rock Coffee Bar
Gilbert, AZ
08.2016 - 10.2018
- Maintained supply levels in counter and customer areas to meet typical demands.
- Processed an average of 300+ transactions daily with precision, maintaining excellent accuracy in payment handling and receipt issuance.
- Fostered a welcoming and engaging atmosphere for customers, receiving commendation for outstanding service during peak hours.
Lead Hostess
Red Robin
Vancouver, WA
04.2015 - 08.2016
- Managed reservations and to-go orders, handling over 50 calls daily, while providing accurate wait-time estimates and enhancing customer service.
- Cultivated positive guest relations by managing information and orchestrating timely seating.
- Performed open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Education
High School Diploma -
Union High School
Camas, WASkills
- Verbal and written communication skills
- Multitasking and organization
- Customer relationship management
- Ability to excel in fast-paced environments
- Staff and operations management
- Remote experience
Timeline
Customer Service Representative
Joyfolie
03.2024 - 06.2025
Financial Services Representative
HarborLight Credit Union
02.2023 - 03.2024
Leasing Consultant
MAA City Gate
08.2021 - 04.2022
Manager
Black Rock Coffee Bar
10.2018 - 02.2021
Barista
Black Rock Coffee Bar
08.2016 - 10.2018
Lead Hostess
Red Robin
04.2015 - 08.2016
High School Diploma -
Union High School