OLIVIA AYON
Palmdale
Summary
Hardworking and reliable Office and Retail worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat, assisting managers and managing service calls. Highly organized, proactive and punctual with team-oriented mentality.
Overview
12
12
years of professional experience
Work History
Life Insurance Sales Agent
American Income Life
08.2023 - 03.2025
- Developed tailored insurance solutions based on client needs and financial goals.
- Conducted in-depth policy reviews to enhance customer understanding and satisfaction.
- Established long-term relationships with clients, fostering loyalty through exceptional service and support.
- Mentored junior agents, providing guidance on best practices in sales techniques and client management.
- Maintained detailed records of all client interactions, ensuring accuracy and efficiency in tracking progress toward sales targets.
- Increased life insurance policy sales by developing strong relationships with clients and understanding their unique needs.
- Provided exceptional customer service by promptly responding to client inquiries, addressing concerns, and resolving issues.
- Generated quotes and proposals for clients to match individual needs.
- Followed up promptly with interested clients to close sales.
- Negotiated contracts with clients to establish best coverage with lowest cost.
Administrative Assistant
Oasis Integration
04.2016 - 07.2020
- Checked inventory for required supplies, including office supplies and warehouse tools and made lists for CEO and Project Manager, documenting needed cleaning products
- Responded quickly to customer concerns and complaints, typically within the hour
- Restocked supplies and submitted purchase orders to maintain stock levels
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Assisted customers with setting up service calls and quotes
- Helped with scheduling and dispatching technicians to job sites
- Responsible for responding to emails and setting up appointments
- Cleaned break rooms, including sinks, counter tops, microwaves, coffeemakers, refrigerators, tables and chairs
- Helped with payroll by gathering and calculating all employees hours
- Assisted Warehouse with receiving delivers and shipping out parts
- Booked airfare, hotel and ground transportation to coordinate office travel
- Monitored office calendars to plan meetings, activities and travel to maximize (661) 537-5080 - Ayonolivia93@gmail.com productivity.
Cashier/ Customer Service
Target
11.2012 - 04.2016
- Answered customers' questions and addressed problems and complaints in person and via phone
- Educated customers about product and service offers
- Balanced needs of multiple customers simultaneously in fast-paced retail environment, thereby demonstrating abilities to notice detail while maintaining personal attention to each customer
- Offered direction and gave constructive feedback to motivate team members
- Resolved customer complaints and maintained clean and tidy checkout area
- Helped customers select products that best fit their personal needs
- Maintained customer satisfaction with quick and professional handling of product returns
- Answered product questions using knowledge of sales and store promotions
- Redeemed coupons to discount purchases
- Checked personal identifications during alcohol and tobacco sales
- Learned duties for various positions and provided backup at key times
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Opportunities For Learning - Charter School
Palmdale, CA01.2011
Skills
- Payment processing
- Cash register operation
- Merchandise restocking
- Customer assistance
- Multi-Line Telephone Systems
- Computers and Technology
- Multitasking and Time Management
- Supply Inventory Control
- Meeting Planning
- Document Sorting
Timeline
Life Insurance Sales Agent
American Income Life
08.2023 - 03.2025
Administrative Assistant
Oasis Integration
04.2016 - 07.2020
Cashier/ Customer Service
Target
11.2012 - 04.2016
High School Diploma -
Opportunities For Learning - Charter School