Olivia Bailey
Plano
Summary
Detail-oriented and compassionate Patient Care Technician with hands-on experience in healthcare, education, and customer service. Skilled in patient monitoring, charting, and patient care, as well as supporting diverse student needs and delivering exceptional guest service. Strong communicator with proven ability to adapt in fast-paced environments while maintaining organization and efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Technician
The Haven
06.2025 - Current
- Record and monitor vital signs, including blood pressure
- Accurately chart patient information and progress
- Collect and label lab samples for diagnostic testing
- Conduct hourly rounds to ensure patient safety and well-being
- Maintained accurate patient records using electronic health record (EHR) systems.
- Trained new staff on protocols for infection control and patient safety procedures.
- Assisted in implementing process improvements that enhanced patient satisfaction scores.
- Led initiatives for staff development, resulting in improved team performance and efficiency.
- Conducted regular assessments of patient needs to ensure timely interventions and support.
- Fostered a compassionate environment by addressing emotional and psychological needs of patients.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
Waitress
Chuy’s
08.2024 - 04.2025
- Greeted guests and provided excellent customer service
- Handled cash, credit, and POS transactions with accuracy
- Ensured guest satisfaction in a fast-paced dining environment
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
Paraprofessional / Teacher Assistant
Byron Nelson High School
07.2022 - 03.2023
- Assisted in creating and implementing Individualized Education Plans (IEPs)
- Provided one-on-one and small group academic support to students with diverse needs
- Helped manage classroom activities and maintain a safe, organized environment
- Supported lead teacher in lesson facilitation and administrative tasks
- Implemented individualized learning strategies to accommodate diverse student needs and abilities.
- Collaborated with teachers to assess student progress and adapt teaching methods accordingly.
- Developed instructional resources that improved educational outcomes for students with disabilities.
- Monitored student behavior, promoting a positive and productive learning environment.
- Assisted in preparing classroom materials including worksheets, visual aids, and manipulatives to enhance learning experiences for students.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring confidentiality and compliance with school policies.
- Assisted struggling students through one-on-one tutoring sessions, resulting in improved academic performance.
- Fostered strong relationships with students by creating a safe and supportive learning environment where they felt comfortable asking questions and expressing their thoughts without fear of judgment or ridicule.
- Provided assistance to students during independent work periods, offering guidance and encouragement as they worked on assignments and projects.
- Monitored student behavior in various settings such as classrooms, hallways, and lunch areas, reinforcing positive behaviors while addressing negative actions promptly and effectively.
- Supported lead teachers in developing engaging curriculum materials tailored to students'' unique learning needs.
Waitress
Backporch Drafthouse
05.2021 - 03.2022
- Handled cash register operations and processed payments efficiently.
- Upsold menu items effectively, contributing to overall sales performance.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Barista
Starbucks
01.2020 - 01.2021
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Provided exceptional customer service, fostering a welcoming atmosphere for guests.
- Assisted in training new baristas on beverage preparation and customer engagement techniques.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Managed inventory levels, ensuring adequate stock of coffee beans and supplies for daily operations.
- Implemented efficient workflow practices to enhance speed of service during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
Waitress
The Freeman
12.2017 - 05.2019
- Provided exceptional customer service in fast-paced dining environment.
- Took accurate orders and communicated with kitchen staff for timely food delivery.
- Assisted with training new team members on menu items and service standards.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with team to ensure smooth restaurant operations during peak hours.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
GED -
Texas Education Agency
Fort Worth, TX10-2017
Patient Care Technician - PCT Certification
American Red Cross
Dallas,TX05-2025
Basic Life Support - BLS Certification
American Red Cross
Dallas05-2025
Skills
- Healthcare & Technical
- Professional & Interpersonal
- Patient Care & Monitoring
- Effective Communication
- Medical Charting & Lab Procedures
- Problem-Solving & Time Management
- Microsoft Excel, Word & Spreadsheets
- Organization & Multitasking
- Classroom & Educational Support
- Customer Service in Fast-Paced Environments
- Basic life support
- Infection control standards
- Blood glucose monitoring
- ADL support
- Specimen collection
- Feeding assistance
- Patient positioning
- Professional bedside manner
- Patient services
- Emergency response
- Patient education
- Mobility assistance
- Information protection
- Infection prevention
- Emotional support
- Medical equipment operation
- Wound care
- Team collaboration
- Active listening
- Compassionate care
- Safety protocols
- Vitals documentation
- Monitoring patient conditions
- Restocking supplies
- HIPAA compliance
- Patient-focused care
- Attention to detail
- Calm under stress
- Empathy and compassionate care
- Recording vital signs
- Vital signs
Certification
- Patient Care Technician (PCT) Certification
- Basic Life Support (BLS) Certification
Timeline
Patient Care Technician
The Haven
06.2025 - Current
Waitress
Chuy’s
08.2024 - 04.2025
Paraprofessional / Teacher Assistant
Byron Nelson High School
07.2022 - 03.2023
Waitress
Backporch Drafthouse
05.2021 - 03.2022
Barista
Starbucks
01.2020 - 01.2021
Waitress
The Freeman
12.2017 - 05.2019
GED -
Texas Education Agency
Patient Care Technician - PCT Certification
American Red Cross
Basic Life Support - BLS Certification
American Red Cross