Olivia Ballinger
Bonaire,Georgia
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Claims Specialist
Medical Business Solutions
Perry, GA
10.2019 - 09.2020
- Followed up with customers on unresolved issues.
- Conducted full claim investigations and reported updates and legal actions.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Verified client information by analyzing existing evidence on file.
- Checked documentation for accuracy and validity on updated systems.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
General Labor Worker
Perdue Farms
Perry, GA
01.2019 - 09.2019
- Removed bones from chicken breast meat.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Crew Member
McDonald’s
Perry, Georgia
11.2017 - 04.2018
- Ran the register while assisting customers in placing orders, as well as cross-selling and up- selling, improving store sales
- Routinely commended in providing excellent customer service
- Helped in providing routine maintenance around the store.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished serving stations with fresh food and cleaned up spills.
Claims Specialist/Data Entry
Medical Business Solutions
Perry, Georgia
11.2013 - 08.2017
- Verify details of transactions, including funds received and total account balances
- Obtained information by contacting appropriate personnel or patients
- Scanned incoming documentation
- Followed-up with insurance companies and individuals to Resolve discrepancies
- Kept department clean, organized and professional
- Followed up with customers on unresolved issues.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Reported policy changes and company conditions affecting customer satisfaction.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Addressed average of 400 customer inquiries and complaints each week.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Generated, posted and attached information to claim files.
- Maintained confidentiality of patient finances, records and health statuses.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Checked documentation for accuracy and validity on updated systems.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Reviewed 600 patient cases per week and verified insurance coverage information.
Education
Associates - Business Management
Central Georgia Technical College
Macon, GA05.2023
College Diploma - EMS Professions
Central Ga Technical College
Warner Robins, GA07.2020
College Diploma - Criminal Justice
Central Ga Technical College
Warner Robins, GA05.2014
High School Diploma -
Peach County High School
Fort Valley, GA05.2012
Skills
- Settlement determinations
- Coverage assessments
- Claims
- Documentation review
- Excellent administrative abilities
- Prior authorization processing
- Reporting skills
- Account management
- Understanding of medical terms
- Patient contact and Documentation abilities
- Data integrity
- Insurance industry experience
Timeline
Claims Specialist
Medical Business Solutions
10.2019 - 09.2020
General Labor Worker
Perdue Farms
01.2019 - 09.2019
Crew Member
McDonald’s
11.2017 - 04.2018
Claims Specialist/Data Entry
Medical Business Solutions
11.2013 - 08.2017
Associates - Business Management
Central Georgia Technical College
College Diploma - EMS Professions
Central Ga Technical College
College Diploma - Criminal Justice
Central Ga Technical College
High School Diploma -
Peach County High School
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