Olivia Bangert
Nashville,TN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Okta
10.2022 - Current
- Managed a portfolio of clients on behalf of Okta, a leading identity and access management company, to ensure their success and satisfaction
- Acted as the primary point of contact for 40 assigned clients, addressing inquiries, resolving issues, and providing guidance on the utilization of Okta's products and services
- Collaborated closely with Okta's internal teams and stakeholders to advocate for client needs, gather feedback, and drive product enhancements and improvements
- Conducted regular check-ins and business reviews with clients to assess their satisfaction levels, identify opportunities for optimization, and strategize for growth
- Analyzed client data and feedback to identify trends, risks, and opportunities, and implemented proactive measures to mitigate churn and drive retention.
Customer Success Manager
Concentrix
11.2020 - 09.2022
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
Leasing Consultant
Brookside Properties, Inc
01.2018 - 10.2020
- Demonstrated empathy and active listening skills to understand tenant needs and provide personalized solutions, resulting in increased lease renewals
- Proactively identified potential leasing obstacles and developed creative solutions to overcome them, resulting in increased occupancy rates
- Implemented effective leasing strategies, resulting in increased property visibility and higher lead conversion rates
- Worked closely with marketing teams to develop compelling property listings and promotional materials, resulting in increased leasing inquiries.
Education
Communications -
University of Colorado at Boulder
Boulder, CO05.2017
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Denver East High School
Denver, CO05.2012
Skills
- Excellent Communication Skills
- Problem-Solving
- Account Management
- Customer Relationship Management
- Empathy and Active Listening
- Strategic Thinking
- Attention to Detail and Organization
- Customer Advocacy
- Customer Retention
Certification
Okta Certified Professional
Timeline
Customer Success Manager
Okta
10.2022 - Current
Customer Success Manager
Concentrix
11.2020 - 09.2022
Leasing Consultant
Brookside Properties, Inc
01.2018 - 10.2020
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Denver East High School
Okta Certified Professional
Communications -
University of Colorado at Boulder
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