Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Barnes

League City,TX

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Office Supervisor

Schlitterbahn Waterpark Galveston
Galveston, TX
02.2024 - Current
  • Provided technical support to staff members using computers or other electronic devices.
  • Managed payroll processing functions for all employees in the department.
  • Developed, implemented and maintained office systems, policies and procedures for record keeping, filing and other administrative activities.
  • Compiled data from various sources into spreadsheets for analysis purposes.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Monitored and evaluated office operations to ensure accuracy and efficiency.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Used judgment and initiative in handling confidential matters and requests.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Reviewed files and records to obtain information and respond to requests.
  • Interpreted and explained work procedures and policies to brief staff.
  • Guided employees in handling difficult or complex problems.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Cashier

Home Depot
League City, TX
09.2021 - 02.2024
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Issued receipts, refunds, credits or change due to customers.
  • Ensured compliance with all safety regulations within the store environment.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Collected payments and provided accurate change.

Ride Operator

Schlitterbahn Waterpark Galveston
Galveston, TX
05.2021 - 09.2021
  • Performed daily inspections of rides according to company guidelines.
  • Resolved customer complaints in a professional manner.
  • Demonstrated knowledge of ride operations, including proper use of restraints.
  • Verified rider height requirements for each attraction prior to boarding.
  • Responded quickly in emergency situations following established protocols.
  • Operated control panels for ride systems and monitored audio and visual equipment.
  • Assisted with loading, unloading, and securing passengers on rides.
  • Ensured safety of guests by enforcing ride and park policies.
  • Inspected ride vehicles and equipment before opening it to the public.
  • Maintained cleanliness of rides and surrounding area.
  • Performed regular tests on rides and documented results accurately.
  • Greeted customers upon arrival at the entrance gates.
  • Monitored guest behavior while riding attractions.
  • Conducted emergency procedures when necessary in accordance with safety protocols.
  • Adhered to all safety regulations while operating the rides at all times.
  • Communicated effectively with other departments regarding performance issues.
  • Collaborated with team members to ensure smooth operation of all attractions.
  • Trained new employees on ride operations, pointing out safety mechanisms and features.

Education

Bachelor of Science - Resort And Amusement Management

Bowling Green State University
Bowling Green, OH
05-2025

High School Diploma -

Clear Falls High School
League City, TX
05-2023

Associate of Arts - Education

San Jacinto College District
Pasadena, TX

Skills

  • Relationship Building
  • Office Administration
  • Organizational Leadership
  • Staff Supervision
  • Organizational Skills
  • First Aid/CPR
  • Excellent Communication
  • Public Speaking
  • Microsoft Office

Certification

  • BLS Certification
  • First Aid/CPR

Timeline

Office Supervisor

Schlitterbahn Waterpark Galveston
02.2024 - Current

Cashier

Home Depot
09.2021 - 02.2024

Ride Operator

Schlitterbahn Waterpark Galveston
05.2021 - 09.2021

Bachelor of Science - Resort And Amusement Management

Bowling Green State University

High School Diploma -

Clear Falls High School

Associate of Arts - Education

San Jacinto College District

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Olivia Barnes