Olivia Bartshe

- Answered customer phone calls professionally and efficiently.

- Directed incoming calls to the appropriate department in a timely manner to ensure efficient communication flow.

- Acted as a liaison between clients and internal team members to ensure smooth problem resolution.

- Accurately documented all client interactions, ensuring clear and complete records for future reference.

- Experienced using internal systems such as propriety for call routing, data entry, and documentation while working in a remote support role.

- Assisted elderly residents with daily living activities to maintain general wellness such as bathing, grooming, and feeding.

- Prioritized patient safety while maintaining confidentiality according to HIPPA guidelines.

- Communicated with nursing staff and family members to report changes in residents conditions, coordinate care, and ensure quality care.

- Accurately completed detailed charting on residents daily care, behaviors, and any relevant information as required by facility guidelines.

- Supported lead teacher in caring for infants and toddlers in a safe, nurturing environment.

- Communicated regularly with parents about daily activities and behaviors.

- Charted infant feedings, diaper changes, and naps accurately for parent and staff communication.

- Implemented and followed a structured routine.