Olivia Baumann
Holbrook,MA
Summary
Flexible Attractions Attendant with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences.
Overview
5
5
years of professional experience
Work History
Attractions Employee
Urban Air Trampoline And Adventure Park
02.2022 - Current
- Cleaned rides and attractions to reduce spread of germs and bacteria
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Fostered communication between ride operators and other amusement park personnel to support operations.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information, recommendations, and details of interest about facility to visitors.
- Handle 600+ children events with confidence
Volleyball Coach
Long Island Fury Volleyball
10.2021 - Current
- Created positive and encouraging environment to motivate athletes to give best efforts.
- Worked individually with players when struggling to enhancer confidence and strengthen court skills.
- Provided guidance and mentorship to volleyball athletes to help reach full potential.
- Prepared athletes for special competitions and tournaments.
- Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
- Offered constructive feedback to clients to help reach goals.
- Head Coach of a minimum of 23 players
Specialist
Brookhaven Country Day Camp
07.2018 - 08.2021
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Developed and managed relationships with children, parents, and coworkers to drive growth.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Bachelor of Arts - Psychology
SUNY College At Old Westbury
Old Westbury, NY06.2026
Skills
- Working with Teammates
- Customer Service
- Training Routines
- Customer Inquiries
- Efficient Service
Timeline
Attractions Employee
Urban Air Trampoline And Adventure Park
02.2022 - Current
Volleyball Coach
Long Island Fury Volleyball
10.2021 - Current
Specialist
Brookhaven Country Day Camp
07.2018 - 08.2021
Bachelor of Arts - Psychology
SUNY College At Old Westbury
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