Olivia Bays
Uniom,MO
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
6
6
years of professional experience
Work History
Head Soccer Coach
FCSC
01.2025 - Current
- Created an inclusive environment where diverse backgrounds were respected, leading to increased unity amongst teammates.
- Established a positive team culture by promoting sportsmanship, collaboration, and respect among players.
- Developed solid defensive strategies that reduced the number of goals conceded during competitive matches.
- Increased overall team fitness levels through structured strength and conditioning programs designed specifically for soccer athletes.
- Organized travel arrangements for away games, ensuring timely attendance and adequate accommodations for all team members.
- Collaborated with assistant coaches to design tailored training plans targeting specific areas of improvement.
Assistant Manager
Michaels Arts and Crafts
02.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Oversaw daily operations to maintain store cleanliness and organization.
Busser
Hagies
05.2019 - 01.2020
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
Borgia
Washington MO2022
Skills
- Team management
- Physical fitness
- Motivational
- Injury prevention
- Safety awareness
- Safety management
- Facility management
- Customer service
- Money handling
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff management
- Workload management
- Retail operations
- Employee scheduling
- Operations management
- Budgeting and finance
- Multitasking and organization
- Strategic thinking
- Adaptability and flexibility
Timeline
Head Soccer Coach
FCSC
01.2025 - Current
Assistant Manager
Michaels Arts and Crafts
02.2020 - Current
Busser
Hagies
05.2019 - 01.2020
Borgia
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