Olivia Bean
Lenoir,NC
Summary
Highly-motivated employee with desire to take on new challenges. Exceeded My 1st quarter sales goals and over attained at 125% of sales goal met. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable Inside Sales Manager with experience establishing and enforcing service standards and sales goals. Maintained expert product knowledge to address customer needs and optimize business retention. Built, led and motivated teams to excel in competitive environments. Strategic Inside Sales Manager with 1.5 years of experience and superior closing record achieved via implementation of best sales and marketing practices. Trained teams to surpass revenue, retention and referral objectives. Ace at up-selling and cross-selling techniques as well as collaboration with marketing colleagues to increase revenue.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Community Development Coordinator
Nova Credit Union
10.2023 - Current
- Advised leadership on best practices for engaging citizens in public affairs initiatives.
- Established relationships with key stakeholders from diverse backgrounds to foster collaboration within the community.
- Implemented policies and procedures that supported equitable access to resources across all demographics.
- Monitored trends in housing, education, employment, health care, and other areas impacting quality of life.
- Developed and implemented strategies to engage community members in civic activities.
- Collaborated with local government agencies, businesses, and non-profit organizations to build partnerships for community initiatives.
- Facilitated meetings between stakeholders to discuss issues related to the local community.
- Conducted surveys and focus groups as part of an evaluation process for existing programs.
- Provided guidance on ways to increase involvement by youth in civic engagement initiatives.
- Gathered and analyzed data on community needs and interests.
Inside Sales Manager
Dell Technologies
10.2021 - 02.2023
- Established strong relationships with key customers by providing timely responses to inquiries, addressing concerns and resolving issues quickly.
- Negotiated contracts between customers and vendors while adhering to company policies regarding pricing structures.
- Created detailed proposals outlining product offerings, pricing models, delivery timelines and payment terms.
- Researched competitive products in order to stay informed of market trends and industry developments.
- Maintained accurate records of all customer interactions using CRM software.
- Monitored daily sales activities of the inside sales team members through reports generated from the CRM system.
- Provided technical support when needed for customers who had questions about products or services.
- Assisted in developing promotional campaigns aimed at increasing brand awareness among target audiences.
- Collaborated with marketing and development departments for effective sales.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Implemented quarterly business reviews with major accounts to ensure continued satisfaction with products or services offered.
- Introduced new products to the existing client base, leading to an increase in upselling opportunities and repeat business.
- Designed survey method to evaluate inside sales team.
- Improved customer retention rates by addressing client concerns promptly and providing tailored solutions.
- Coordinated activities and projects to plan sales department operations and meet timelines.
- Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.
- Increased referrals [Number]% by building productive partner networks.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Championed the adoption of new technologies within the department, leading to increased efficiency and enhanced communication among team members.
- Negotiated favorable contract terms with clients while maintaining a focus on profitability for the company''s bottom line.
E-Commerce Manager
Self Employed Services
07.2012 - 10.2021
- Developed a comprehensive e-commerce strategy to increase online sales.
- Managed the day-to-day operations of the e-commerce platform, including product management, website content updates and customer service.
- Researched new technologies that could be used to enhance customer experience on the website.
- Planned, created and executed digital marketing campaigns using various tools such as Google Ads Manager or Facebook Ads Manager.
- Analyzed customer feedback and implemented strategies to improve the user experience of customers.
Career Ready Lab Instructor
Caldwell Community College & Technical Institute
08.2011 - 08.2012
- Provided individualized instruction to students to improve their academic performance.
- Assessed student progress through tests and quizzes in order to evaluate understanding of course material.
- Encouraged students' critical thinking skills by facilitating classroom discussions.
- Maintained accurate records of attendance, grades and assessments for all students in the course.
- Developed and implemented strategies to create compelling resumes that highlighted key strengths and accomplishments.
- Created customized resumes for clients based on their individual needs and goals.
- Edited existing resumes for accuracy in grammar, punctuation, spelling, syntax, content flow, format consistency, readability.
- Collaborated with clients to determine the best resume format for each job application.
- Advised clients on effective ways to highlight relevant qualifications and experiences in their resumes.
Education
Bachelor of Arts - Business Administration
East Carolina University
Greenville, NC05.2021
Bachelor of Arts - Cyber Crime Technology
Stanly Community College
Albemarle, NC05.2015
Skills
- Policy Creation
- Project Tracking
- Partnership Development
- Policy Changes
- Effective Customer Communication
- Community Development Processes
- Community Engagement
- Academic Instruction
- Class Instruction
- Differentiated Instruction
- Technology Integration
- Classroom Management
- Education Assessments
- Learning Skills Development
- Tutoring and Coaching
- Academic Advisement
- SEO Strategies
- Technical Writing
- Strategic Account Development
- Territory Sales Management
- Solution Selling
- Account Management
- Pipeline Management
- Sales Tracking
- Performance Management
- Vendor Management
- Sales Team Training
- Business Planning
- Sales Planning
- Client Relationship Management
- Product Branding
- Product Promotion
- Revenue Forecasting
- Sales Development
- Budget Development
- Customer Service Management
- Sales Team Leadership
- Business Forecasting
- Marketing
- Profit Management
Certification
Cyber-Crime Certification
E- Fraud Certification
Timeline
Community Development Coordinator
Nova Credit Union
10.2023 - Current
Inside Sales Manager
Dell Technologies
10.2021 - 02.2023
E-Commerce Manager
Self Employed Services
07.2012 - 10.2021
Career Ready Lab Instructor
Caldwell Community College & Technical Institute
08.2011 - 08.2012
Bachelor of Arts - Business Administration
East Carolina University
Bachelor of Arts - Cyber Crime Technology
Stanly Community College
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