Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Olivia Becerra

Chicago,IL

Summary

Highly impelled and compassionate individual pursuing a challenging position where I can utilize my diverse experience in customer service, advocacy, and interpersonal skills to make a positive impact.

Overview

5
5
years of professional experience

Work History

Medical Dispensary Agent

Ascend Wellness Holdings
11.2021 - 04.2023
  • Assisted over 50 patients a day in selecting appropriate cannabis products based on their medical needs and provided detailed information on dosage, strains, and consumption methods
  • Maintained accurate inventory records, ensuring compliance with state regulations and guidelines
  • Educated patients on safe and responsible use of medical cannabis, addressing any concerns or questions they may have had
  • Collaborated with 3 multidisciplinary teams to ensure seamless and professional patient experience.

Sales Associate

Coach Handbags
03.2022 - 03.2023
  • Provided exceptional customer service by assisting clients in selecting and purchasing luxury handbags, accessories, and apparel
  • Built and maintained strong customer relationships, resulting in high rate of repeat business and positive customer feedback
  • Demonstrated in-depth knowledge of product features, materials, and craftsmanship to effectively communicate the value of Coach products
  • Handled cash transactions, processed credit card payments, and maintained accurate sales records.

Bartender Server

Blue Agave Tequila Bar and Grill
03.2020 - 09.2022
  • Prepared and served a wide range of beverages, including cocktails, beers, and wines, while ensuring exceptional customer service
  • Managed high-volume bar area, efficiently handling multiple orders and maintaining a clean and organized workspace
  • Engaged with customers, creating a welcoming and friendly atmosphere, and building rapport to enhance the overall dining experience.

Intern

Safe Passage Sexual Assault and Domestic Violence Shelter
05.2018 - 05.2019
  • Assisted in providing crisis intervention and support to survivors of sexual assault and domestic violence
  • Conducted intake interviews, assessed client needs, and provided appropriate referrals to community resources
  • Assisted in organizing and promoting awareness events and fundraisers to support the shelter's mission.

Education

Bachelor of Sociology - Minor in Family And Child Studies

Northern Illinois University
Dekalb, IL
2020

Skills

  • Excellent interpersonal and communication skills, with ability to build rapport and establish trust with diverse individuals
  • Strong customer service orientation, ensuring positive and personalized experience for clients
  • Proficient in handling cash transactions and maintaining accurate sales records
  • Ability to work effectively in fast-paced environments, managing multiple tasks and priorities
  • Empathetic and compassionate, with strong commitment to advocating for survivors of sexual assault and domestic violence

Languages

Spanish

Timeline

Sales Associate

Coach Handbags
03.2022 - 03.2023

Medical Dispensary Agent

Ascend Wellness Holdings
11.2021 - 04.2023

Bartender Server

Blue Agave Tequila Bar and Grill
03.2020 - 09.2022

Intern

Safe Passage Sexual Assault and Domestic Violence Shelter
05.2018 - 05.2019

Bachelor of Sociology - Minor in Family And Child Studies

Northern Illinois University

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Olivia Becerra