Olivia Bell
Locust Grove,GA
Summary
A highly experienced EMR Consultant with extensive expertise in implementing, optimizing, and supporting Electronic Medical Records (EMR) systems, including Epic, eClinicalWorks (eCW), Cerner, Greenway, Experity, GE Centricity, AthenaHealth, and Meditech. Proven track record of successfully leading complex projects, analyzing workflow, and training healthcare professionals. Skilled in building, testing, and deployment. Excellent understanding of healthcare operations, clinical workflows, and industry standards. I'm looking to continue specializing and assisting healthcare organizations in maximizing efficiency, compliance, and patient care outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
EMR Trainer
Provision Group
Franklin , TN
07.2024 - Current
- Conduct comprehensive EMR training sessions for healthcare providers and administrative staff, focusing on system functionality and best practices.
- Provide go-live support training, ensuring seamless EMR adoption, workflow integration, and minimal disruption to operations.
- Analyze clinical and administrative workflows, identifying opportunities for efficiency improvements, and optimizing system utilization.
- Deliver technical support and troubleshooting for end users, resolving EMR-related issues to minimize downtime and enhance productivity.
- Configure user roles, templates, and system settings to align with the specific needs of healthcare practices.
- Ensure compliance with HIPAA, MIPS, and MACRA regulations by training users on secure documentation, reporting, and data privacy practices.
- Collaborate with IT teams, clinicians, and administrative leadership to customize EMR functionalities, and streamline healthcare operations.
- Train staff on patient scheduling, charting, billing, and reporting features, improving overall practice efficiency and accuracy.
EMR Consultant
Wellmed
Atlanta, GA
03.2023 - 07.2024
- Insurance verification and authorization.
- Patient registration and scheduling.
- Update ICD-10 and CPT codes in eCW.
- Maintained complex EMR reports and dashboards to inform healthcare decisions.
- Analytical and problem-solving skills are needed to optimize revenue cycle processes.
- Analyzed EMR data to identify trends and areas for improvement.
- Coordinated with vendors for EMR system customization and integration.
- Ensure seamless EMR system upgrades, patches, and maintenance, minimizing downtime.
- Compliance with HIPAA and regulatory guidelines.
- Collaborating with stakeholders to understand business needs and requirements.
- Communicating changes and improvements to stakeholders.
Regional EMR Training/Implementation Specialist
Well Path
Atlanta, GA
04.2022 - 03.2023
- Train end users primarily in state prisons and transition centers, along with the medical team, implementing a homegrown EMR system (ERMA), taking the state prisons and transition centers from paper to an electronic medical record.
- Developed and maintained comprehensive knowledge base articles and training materials for EHR system functionality and workflows.
- Provide on-site and remote training sessions, as well as ongoing support.
- Develop and maintain training materials, user guides, and documentation.
- Analyze training needs, and evaluate the effectiveness of training programs.
- Troubleshoot EMR systems to meet their specific needs.
- Communicate and escalate issues to Project Managers promptly and effectively.
- Stay up to date with EMR system updates and new features.
- Collaborate with HSAs and DONs to identify training needs and goals.
Lead EMR EMR Support Training and Talent Acquisition Specialist
Fusion Health
Woodbridge, NJ
04.2018 - 04.2022
- Coordinate interviews and assessment to evaluate candidate fit
- Develop and implement effective recruitment strategies to attract top talent
- Collaborate with HR teams on onboarding, training and employee retention
- Extend job offers and negotiate employment terms
- Ensure compliance with laws, regulations, and company policies
- Manage a team of trainers, providing guidance and support to ensure effective training
- Lead the design, development, and delivery of comprehensive EMR training programs
Lead EMR Support Trainer
Fusion Health
Woodbridge, NJ
06.2015 - 04.2022
- Served as a Subject Matter Expert in EMR implementations and optimization, IT strategic planning, workflow creation/re-engineering throughout the US within the Department of Corrections
- Provide go-live support to a variety of jails/prisons within the Department of Corrections
- Manage projects according to approved standards, workflows, procedures, and methodologies
- Identify and resolve all inquiries in addition to backend issues
- Conduct needs assessments to determine training requirements
- Develop and maintain training materials and resources
- Collaborate with healthcare organizations to optimize EMR usage
- Provide expert-level support and troubleshooting for EMR system enhancements, new features and regulatory requirements
Sr. EMR Support Analyst
Molina HealthCare
Fairfax, VA
08.2011 - 03.2015
- Provide advanced technical support and troubleshooting for EMR system issues
- Analyze and review complex system errors and bugs
- Collaborate with IT teams to identify and resolve systems integration issues
- Develop and maintain documentation and knowledge base articles
- Train and mentor junior support analysts
- Work with healthcare professionals to understand and resolve clinical workflow issues.
- Collaborate with vendors to resolve software issues and implement updates.
- Develop and implement process improvements to increase efficiency and quality.
- Managed user accounts within an Active Directory environment while ensuring compliance with the company's security policies.
EMR Support Analyst (Contractor)
TEK Systems
Washington, DC
06.2008 - 08.2011
- Contractor for a large healthcare organization implementing GE Centricity EMR
- Design and deliver training programs for healthcare professionals on EMR systems
- Develop and maintain training materials, user guides, and documentation
- Provide ongoing support and troubleshooting assistance to healthcare organizations to customize training programs
- Collaborate with healthcare organizations to customize training programs
- Analyze training needs and evaluate effectiveness of training programs
- Stay up-to-date with EMR system updates
- Build and design user profiles
- Providing availability and response to all initiated support incidents, including phone, email, and other methods; Log and track all support issues, problems, and requests
- Troubleshoot and problems solve software issues
Education
High School Diploma -
West Philadelphia High School
Philadelphia, PA06-1999
Some College (No Degree) - Health Information Technology
DeVry University
Chicago, ILSkills
- EMR Training
- Workflow Analysis
- Technical Support
- Data Analysis
- Compliance Training
- Software Customization
- Data Entry
- Revenue Cycle Management
- Patient Scheduling
- Team Collaboration
- Effective Communication
- Implementation Management
- Project Management
Certification
- Certified Scrum Master
References
References available upon request.
Timeline
EMR Trainer
Provision Group
07.2024 - Current
EMR Consultant
Wellmed
03.2023 - 07.2024
Regional EMR Training/Implementation Specialist
Well Path
04.2022 - 03.2023
Lead EMR EMR Support Training and Talent Acquisition Specialist
Fusion Health
04.2018 - 04.2022
Lead EMR Support Trainer
Fusion Health
06.2015 - 04.2022
Sr. EMR Support Analyst
Molina HealthCare
08.2011 - 03.2015
EMR Support Analyst (Contractor)
TEK Systems
06.2008 - 08.2011
High School Diploma -
West Philadelphia High School
Some College (No Degree) - Health Information Technology
DeVry University
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