Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Bennett

Patton,PA

Summary

Dynamic customer service professional with extensive experience at Highmark Health, excelling in complaint resolution and member support. Proven ability to enhance customer satisfaction through effective problem-solving and proficient use of Microsoft Office. Recognized for a high-energy attitude and strong communication skills, consistently achieving positive outcomes in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Customer Service Advocate

Highmark Health
Patton, PA
04.2025 - Current

Answering calls to members, answering any questions they may have for their policy, checking benefits for members, viewing prior authorizations and much more. Using Microsoft every day and Avaya phone system.

Customer Service Representative

S&T Bank
Indiana, PA
05.2024 - 04.2025

Helped customers with banking needs, answered phones for the bank, cash handling, using computers daily and processing transactions.

Financial Solutions Specialist

First Commonwealth Bank Corporation
Patton, PA
07.2022 - 11.2023

Help customers with their banking needs, handling cash and deposits, opening new checking accounts, Savings accounts, processing loans for customers. Using Microsoft and computer skills daily.

Education

Phlebotomist - Phlebotomy

Greater Altoona Career & Technology Center
Altoona, PA
09.2022

High School Diploma -

Curwensville Jr Sr High School
Curwensville, PA
06.2014

Skills

  • Call center experience
  • Data entry
  • Complaint handling
  • Complaint resolution
  • Computer proficiency
  • Microsoft outlook
  • Multi-line phone talent
  • Credit card processing
  • Policy review
  • Typing speed
  • Payment handling
  • Office equipment proficiency
  • Microsoft PowerPoint
  • Payment collection
  • Sales expertise
  • Problem-solving
  • High-energy attitude
  • Microsoft office expertise
  • Typing proficiency
  • Inbound and outbound calling
  • Member support
  • Customer service
  • Product knowledge
  • Customer relations
  • Microsoft Excel
  • Problem resolution
  • Active listening

Timeline

Customer Service Advocate

Highmark Health
04.2025 - Current

Customer Service Representative

S&T Bank
05.2024 - 04.2025

Financial Solutions Specialist

First Commonwealth Bank Corporation
07.2022 - 11.2023

Phlebotomist - Phlebotomy

Greater Altoona Career & Technology Center

High School Diploma -

Curwensville Jr Sr High School
Olivia Bennett