
Dynamic customer service professional with extensive experience at Highmark Health, excelling in complaint resolution and member support. Proven ability to enhance customer satisfaction through effective problem-solving and proficient use of Microsoft Office. Recognized for a high-energy attitude and strong communication skills, consistently achieving positive outcomes in fast-paced environments.
Answering calls to members, answering any questions they may have for their policy, checking benefits for members, viewing prior authorizations and much more. Using Microsoft every day and Avaya phone system.
Helped customers with banking needs, answered phones for the bank, cash handling, using computers daily and processing transactions.
Help customers with their banking needs, handling cash and deposits, opening new checking accounts, Savings accounts, processing loans for customers. Using Microsoft and computer skills daily.