Olivia Berarducci

• Coordinate patient scheduling, intake, and follow-up appointments while ensuring compliance with HIPAA and confidentiality standards.
• Communicate effectively with nurse injectors, estheticians, and medical providers to optimize patient flow and ensure safe, efficient care delivery.
• Serve as the first point of contact for patients, delivering exceptional customer service and maintaining a calm, professional environment in a high-volume aesthetic and wellness setting.

Maintained a clean, safe, and sanitary environment by performing routine disinfection of kennels, equipment, and common areas in accordance with infection-control and safety protocols.

Monitored animal behavior and physical condition throughout shifts, promptly identifying changes and reporting concerns to supervisors to support early intervention and safety.

Followed written and verbal instructions accurately, maintaining documentation related to care routines such as feeding, medications, and animal behavior.

Ensured passenger safety by consistently adhering to FAA regulations, airline policies, and safety procedures during all phases of flight.

Delivered clear, calm, and professional safety briefings and instructions to passengers, adjusting communication style to diverse needs and situations.

Responded effectively to unexpected situations, including medical events, turbulence, or passenger conflicts, using sound judgment and teamwork.