OLIVIA BERGANZA
Clermont,FL
Summary
Highly accomplished and results-driven Project Manager with 15+ years of experience leading and delivering successful digital, e-commerce, print, and marketing projects in fast-paced environments. Proven ability to manage projects from inception to completion, within budget and on schedule, while consistently exceeding stakeholder expectations. Expertise in utilizing Agile, Scrum, and Waterfall methodologies, along with strong analytical, communication, and leadership skills. Adept at building strong relationships with cross-functional teams, vendors, and clients across various industries, including beauty, consumer goods, pharmaceutical, and financial services.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Project Manager (Consultant for Aveda)
Estée Lauder Inc.
05.2023 - Current
- Deliver In-Store & Salon print & digital projects on-budget and on-schedule, including planning, organizing, tracking and reporting on detailed project plans across multiple work streams (status reporting, stakeholder management)
- Liaison between Internal & External stakeholders and outside vendors
- Present to and communicate with all levels of the organization
- Develop detailed project schedules and ensure that Account, Creative, and Production are aligned and aware of key project milestones
- Update timelines as needed and call out potential conflicts
- Partner with the various workstreams (marketing, product, technology etc.) to drive engagement and partnership in the deliverables and ensure successful delivery within business expectations
- Provide timely communications to stakeholders in planning, tracking, documenting and communicating status updates for the portfolio
- Proactively identify and manage risks, issues, and dependencies and develop plans to escalate mitigations
- Ensure that decisions and outstanding tasks as they relate to projects are properly documented
- Educated the team on the project management Monday tool and Di-Commerce support website
- Spearheaded the development of a new website to support collateral needs, collaborating with internal and external stakeholders throughout the entire process
- This involved strategic planning, design implementation, detailed content creation, and close collaboration with the development team for website launch and rigorous testing prior to launch
Project Manager
The Cookware Company
08.2021 - 04.2023
- Led the end-to-end management of digital, E-Commerce and print product projects, collaborating with cross-functional teams (designers, copywriters, and marketing) to translate objectives into compelling creative solutions
- Developed and maintained creative project timelines, budgets, and creative resource allocations, while proactively identifying and mitigating risks
- Served as the main point of contact for cross-functional teams and upper management, provided regular updates on project progress, managed expectations, and addressed feedback
- Led team productivity by optimizing marketing processes and efficiently managing resources to balance workload
Project Manager
1000heads Agency
03.2021 - 07.2021
- Company Overview: for Bimbo Bakeries and Google
- Liaison across multiple clients and account leads, anticipating team concerns and proactively developing solutions while multitasking across projects
- Managed team calendars and meetings for Creative Directors, Copywriters, Art Directors, Designers, and video producers
- Initiated daily-to-hourly check-ins with Creative Team members and Account Teams to manage expectations, communicate changes, and maintain high-quality production on-track
- Managed timelines, process, and resources to ensure manageable workloads and timely project completion
- For Bimbo Bakeries and Google
Project Manager
Havas Health Plus Agency
09.2020 - 01.2021
- Company Overview: for Dupixent Pharmaceutical
- Consulted with account management on brand project proposals to determine goals, timeframe, deliverables, and procedures
- Maintained ongoing compliance with online routing systems and other workflow tools
- Communicated clear direction and information across practices and departments to ensure delivery teams understood project plans and requirements
- Attended and scheduled meetings for all project brief and reviews with cross-functional teams, providing recap meeting notes
- Communicated and followed up with account managers and clients daily to ensure project progress was on schedule and goals were met
- Prepared daily project status reports and resource reports, keeping management, clients, and others informed
- Developed and maintained harmonious internal, vendor, and client relationships
- Conferred with the project team to resolve project- and delivery-related issues
- Maintained positive Account rep relationships and communication
- For Dupixent Pharmaceutical
Project Manager
Geometry Agency
11.2019 - 04.2020
- Company Overview: for Volkswagen
- Oversaw timely execution of new product launches, in-store merchandising, displays, print programs, and on-going improvements to existing items
- Managed complex project management tasks ensuring seamless integration of new systems, processes, timelines and quality control
- Managed the delivery of assets including project planning, timelines, tracking project progress, resources & budgets for clients
- Ensured all work has been appropriately reviewed internally before presentation to client, meeting their expectations
- Utilized Scrum, Waterfall and select Agile Project methodologies to deliver high-quality projects
- For Volkswagen
Marketing Project Manager
TIDAL Music Streaming
05.2018 - 06.2019
- Managed multiple initiatives from initial planning to project rollouts and delivery of Website/App assets for new music releases, content series, podcasts, livestreams, events and festivals by collaborating with key stakeholders, creatives, strategists, sellers, and clients
- Served as a liaison to cross-functional teams and managed the day-to-day workflows, timelines, and budgets for all assigned projects
- Worked with Creative Ops, Producers, Developers, and Engineers to assess and resolve any technical challenges affecting website or in-app
- Provided support, troubleshoot and solidified system issues
Project Manager
RR Donnelley Agency
05.2017 - 05.2018
- Company Overview: for Morgan Stanley
- Liaison across multiple clients and account leads, anticipating team concerns and proactively developing solutions while multitasking across projects
- Managed and led Creative Team status meetings with Creative Directors, Copywriters, Art Directors, Designers, and video producers, and sent weekly report recaps to Accounts Team
- Initiated daily-to-hourly check-ins with Creative Team members and Account Teams to manage expectations, communicate any changes, and keep production high-quality & on-track
- Managed timelines and determined allocation by collaborating with Accounts & Creative Team
- Predicted resourcing needs in order to obtain freelancers, ensuring that each person’s workload is manageable
- Successfully articulated responses to incoming requests and quickly communicated the statuses of those requests
- For Morgan Stanley
Education
Fashion Institute of Technology -
Fashion Institute of Technology
New York, NYSkills
- Project Management Methodologies: Agile, Scrum, Waterfall, Hybrid
- Project Management Tools: Jira, Asana, Trello, Smartsheet, Basecamp, Wrike, Microsoft Teams, SharePoint
- Software & Platforms: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Google Suite, SAP, Concur, Drop Box, Slack, Mailchimp Project Management Methodologies: Agile, Scrum, Waterfall, Hybrid
- Digital & E-commerce: Website Development & Management, Content Management, Social, Media, E-commerce Platforms
- Print & Production: Print Production Management, In-Store Merchandising, Displays
- Budget & Finance: Budget Management, Financial Reporting, Invoice Processing, Accounts Payable, Accounts Receivable
- Communication & Interpersonal Skills: Stakeholder Management, Cross-Functional Team Leadership, Vendor Management, Client Relationship Management, Presentation Skills, Negotiation, Conflict Resolution
- Other Skills: Problem-Solving, Time Management, Organization, Prioritization, Analytical, Decision-Making, Leadership, Strategic Planning, Detail-Oriented
Certification
- Certified ScrumMaster (CSM)
- ServSafe Food Handler's Certification
- First Aid Certification
- Microsoft Office Specialist (MOS) Certification
Languages
Spanish
Native or Bilingual
Timeline
Project Manager (Consultant for Aveda)
Estée Lauder Inc.
05.2023 - Current
Project Manager
The Cookware Company
08.2021 - 04.2023
Project Manager
1000heads Agency
03.2021 - 07.2021
Project Manager
Havas Health Plus Agency
09.2020 - 01.2021
Project Manager
Geometry Agency
11.2019 - 04.2020
Marketing Project Manager
TIDAL Music Streaming
05.2018 - 06.2019
Project Manager
RR Donnelley Agency
05.2017 - 05.2018
Fashion Institute of Technology -
Fashion Institute of Technology
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