Olivia BERNHARD
The Cleaning Authority
Troy,MI
1
Certification
12
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Work History
Housekeeping/Laundry
3 Years 3 Months- Executed housekeeping tasks to maintain cleanliness and order in client residences, enhancing overall living conditions.
- Maintained sanitary and organized environments for clients, promoting comfort and satisfaction.
- Handled laundry tasks to maintain neat and tidy living spaces.
- Complete laundry and related household tasks efficiently and thoroughly.
- Removed and disposed of trash to maintain a clean environment.
- Provided reliable and professional housekeeping services to clients, ensuring satisfaction.
Team member /Customer Service Associate
1 Year 3 Months- Assisted customers with inquiries, delivering friendly and helpful service that enhanced customer satisfaction.
- Operated cash registers and processed customer transactions accurately.
- Assisted customers in finding specific products on store shelves. and organized merchandise, ensuring availability for customers and improving shopping experience.
- Coordinated with team members to complete daily tasks, contributing to efficient store operations and customer service.
- Stocked merchandise and maintained organized shelves and displays.
- Assisted with cleaning and maintaining a neat, safe, and organized store environment.
- Executed company policies and safety procedures in all job functions.
Sandwich Artist/Cashier
1 Year 3 Months- Delivered friendly and professional customer service, enhancing customer satisfaction.
- Operated cash register, ensuring accurate handling of cash and customer transactions.
- Prepared sandwiches, food items, and beverages according to customer orders.
- Maintained cleanliness and organization of food preparation and service areas to ensure compliance with health standards.
- Followed food safety and sanitation procedures.
- Stocked supplies and assisted with cleaning and closing duties.
Gleaners volunteering
4 Years- Assisted in organizing fundraising events, enhancing community engagement and support.
- Prepared and packaged boxes during box assembly line phase.
- Packaged up nonperishable food items for food bank visitors.
- Collected donations from local organizations, businesses and residents to increase supplies and meet demand.
Education
High School Diploma
- Medical
- Interpersonal Communication
- Med Off Software Applications
- Medical Terminology
- Medical Assisting Clinical Skills
- Phlebotomy Course Work
Skills
Housekeeping & Cleaning
Stocking & Organization
Residential cleaning
Customer Service
Customer support
Laundry Management
Guest relations
Inventory management
Teamwork
BLS Certified
Patient Charting
Certification
- Certified- HouseKeeping, The Cleaning Authority - 2023
- BLS (CPR and AED) Certified - 2026
Timeline
Housekeeping/Laundry
The Cleaning Authority
05.2023 - CurrentRead More
Team member /Customer Service Associate
Target
11.2020 - 02.2022Read More
Sandwich Artist/Cashier
Subway
08.2020 - 11.2021Read More
Gleaners volunteering
Gleaners Food Bank
01.2015 - 01.2019Read More
Metro Homeschool Network
High School Diploma
Read More
Oakland Community College
from Medical
Read More