Summary
Overview
Work History
Education
Skills
References
Timeline
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Olivia Birberick

Macomb,MI

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

7
7
years of professional experience

Work History

CLASS IV ADMINISTRATIVE ASSISTANT

Macomb Intermediate School District
09.2022 - Current
  • Coordinate and schedule test appointments, ensuring efficient allocation of testing resources and adherence to established protocols
  • Maintain accurate records of student information, test scores, and other relevant data in accordance with data protection policies
  • Support the assessment department by managing calendars, scheduling appointments, and coordinating meetings, resulting in efficient time management and improved productivity
  • Act as a liaison between students and departments, facilitating effective communication and proper placement into classes and therapy groups.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Executed record filing system to improve document organization and management.

SALON COORDINATOR

Andrew Marke Salon
09.2017 - Current
  • Providing an elevated customer experience to clientele
  • Answering questions regarding salon services and products, while maintaining knowledge of current and upcoming promotions
  • Collecting beneficial and accurate information on new and returning clientele
  • Overseeing office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Using Salesforce (customer relationship management, CRM) for managing relationships and interactions with customers and potential customers
  • Assisting clients with scheduling appointments and troubleshooting conflicting schedules.

LOAN COORDINATOR

Rocket Mortgage
04.2021 - 05.2022
  • Simultaneously engaging in a support role to twenty-five mortgage bankers throughout the transaction for each client
  • Providing frequent updates to each client and taking necessary actions to guide them through the application process
  • Utilized advanced software tools to efficiently manage pipelines, prioritize tasks, track progress, and meet deadlines consistently without sacrificing accuracy or quality of work output.
  • Assisted in achieving department goals through proactive monitoring of key performance indicators and implementing corrective actions when needed.
  • Maintained strong relationships with clients, fostering trust and loyalty for long-term business growth.
  • Improved customer satisfaction with timely status updates and transparent communications during the loan process.
  • Collaborated with other departments to resolve issues quickly, maintaining seamless workflow during busy periods.
  • Set up new customer accounts and updated existing profiles with latest information.

MULTIPLE ROLES

United Wholesale Mortgage
02.2019 - 04.2021
  • Verbal Verification of Employment: Researched borrowers to identify and verify their source of employment
  • Ensured that provided data correctly corresponded with the borrower's profile
  • Performed routine clerical tasks such as mailing, copying, faxing, filling, and scanning
  • Ensured that proper data maintenance is completed to certify that employment information is up to date
  • Indexing & Setup Specialist: Ensured that critical documents and information has been uploaded into the borrower's profile
  • Verified that data received from the broker complied with federal guidelines
  • Sorted, categorized, and recorded documents and files needed for the completion of the loan
  • Reviewed documents for pertinent information that is required to process a loan.

ACCOUNT SPECIALIST

Rock Connections
08.2018 - 02.2019
  • Complied with company policies, procedures and quality assurance measures
  • Properly directed inbound and outbound calls in phone queues to improve call flow and talk time while giving accurate and appropriate information in response to member inquires
  • Built up team morale and troubleshot situations to achieve multiple goals in a diverse collaborative setting
  • Analyzed data to ensure accuracy of information in records and files
  • Compiled and communicated information from various sources to build an individual client profile
  • Used Salesforce (customer relationship management, CRM) for managing relationships and interactions with customers and potential customers.
  • Collaborated with sales team to upsell products and services, resulting in higher revenue generation.

Education

ELEMENTARY EDUCATION -

OAKLAND UNIVERSITY
AUBURN HILLS, MI

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Administrative Support
  • Microsoft Word
  • Time Management
  • File Organization
  • Microsoft Outlook
  • Customer and client relations
  • Filing
  • Customer Relations
  • Clerical Support
  • Critical Thinking
  • Strong Problem Solver
  • Professional Communication
  • Database entry
  • Scheduling and calendar management
  • Dedicated Team Player
  • Verbal Communication
  • Relationship Building
  • Mail handling
  • Meticulous attention to detail
  • Data Collection
  • Prioritization
  • Document Control
  • Multi-line phone proficiency
  • Resourceful
  • Internal Communications
  • Schedule Management
  • Internet Research
  • Database Management

References

References are available upon request

Timeline

CLASS IV ADMINISTRATIVE ASSISTANT

Macomb Intermediate School District
09.2022 - Current

LOAN COORDINATOR

Rocket Mortgage
04.2021 - 05.2022

MULTIPLE ROLES

United Wholesale Mortgage
02.2019 - 04.2021

ACCOUNT SPECIALIST

Rock Connections
08.2018 - 02.2019

SALON COORDINATOR

Andrew Marke Salon
09.2017 - Current

ELEMENTARY EDUCATION -

OAKLAND UNIVERSITY

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Olivia Birberick