Olivia Blackwell
APO
Summary
Professional retail leader with strong focus on team collaboration and achieving results. Skilled in inventory management, customer service, and conflict resolution. Adaptable to changing needs and consistently reliable. Effective communicator with keen sense of operational efficiency and staff development.
Overview
8
8
years of professional experience
Work History
Assistant Store Leader
Speedway, 7-11 LLC
01.2024 - 07.2024
- As an Assistant Manager at Speedway, the focus of the position consisted of supporting the store manager in overseeing daily operations, ensuring high customer satisfaction, and maintaining a well-organized and stocked store
- Key responsibilities included supervising staff, managing inventory, handling customer inquiries, cash and safe handling, maintaining promotional upselling quotas, and ensuring compliance with safety and sanitation standards
- Additional duties involved training new employees, monitoring sales performance, and implementing promotional activities to boost sales
- This role required strong leadership skills, attention to detail, and the ability to multitask in a fast-paced environment
Shift Leader
Crumbl Cookies
01.2023 - 09.2023
- As a Shift Leader at Crumbl Cookies, the integral responsibilities included managing daily operations and ensuring the smooth and efficient functioning of the store during shifts
- Duties include supervising and supporting team members, overseeing cookie production, upselling additional items to orders, and ensuring exceptional customer service
- Tasks involved managing inventory, handling financial transactions, and maintaining adherence to company standards and health regulations
- The role required effective delegation of tasks, communication within a team to ensure support to employees, the resolution of a multitude of issues, and committing to foster a positive work environment
Childcare Worker
NightOwl Kids Care
02.2022 - 05.2022
- As a Childcare Worker, the principal duties included providing attentive and nurturing care to children in a safe and supportive environment, supervising daily activities, assisting with recreational programs, and ensuring individual needs are met
- The role required patience, strong interpersonal skills, and the ability to manage multiple tasks while fostering a positive and engaging framework for child development
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Cashier/Store Associate
Bountyland Quick Stop
05.2021 - 12.2021
- As a Cashier and Store Associate at Bountyland Quick Stop, the focal point of this position included overseeing daily operations while ensuring the efficient and smooth running of the station during assigned shifts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Catering Cook
Alumni Restaurant
06.2018 - 08.2018
- Promoted excellence in food quality and presentation for kitchen staff.
- Ensured food safety compliance by strictly adhering to sanitation guidelines and maintaining a clean workspace at all times.
- Enhanced customer satisfaction by consistently delivering high-quality and visually appealing dishes for various catered events.
- Participated in menu development meetings alongside executive chefs and event coordinators for continuous improvement of offerings.
- Demonstrated adaptability by adjusting to various event formats, including buffets, plated dinners, and food stations, ensuring seamless execution.
- Reduced food waste by efficiently managing inventory, proper storage, and utilization of leftovers in innovative recipes.
Barista/Cashier
Einstein Bros Bagels
10.2017 - 06.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
Sales Associate
Aeropostale
10.2016 - 08.2017
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Science - Biological Sciences
Clemson University
Clemson, SC08-2023
Skills
- Customer relationships
- Store operations
- Health and safety
- Team management
- Sales promotions
- Work Planning and Prioritization
- Sales strategies
- Strategic sales
- Customer loyalty and retention
- Adaptable and flexible
- Problem-solving abilities
- Strong communication and interpersonal skills
Accomplishments
- Supervised team of thirty staff members.
- Consistently achieved weekly promotional upsell item quota.
- Presented with an award for dedication and reliability.
Languages
French
Limited Working
Timeline
Assistant Store Leader
Speedway, 7-11 LLC
01.2024 - 07.2024
Shift Leader
Crumbl Cookies
01.2023 - 09.2023
Childcare Worker
NightOwl Kids Care
02.2022 - 05.2022
Cashier/Store Associate
Bountyland Quick Stop
05.2021 - 12.2021
Catering Cook
Alumni Restaurant
06.2018 - 08.2018
Barista/Cashier
Einstein Bros Bagels
10.2017 - 06.2018
Sales Associate
Aeropostale
10.2016 - 08.2017
Bachelor of Science - Biological Sciences
Clemson University
Similar Profiles
Dillon StoneDillon Stone
HVAC-R Service Technician at Speedway/7-11HVAC-R Service Technician at Speedway/7-11
Valerie MulderValerie Mulder
Retail Store Manager at Speedway-7-11Retail Store Manager at Speedway-7-11
Christopher KirkChristopher Kirk
Assistant Manager at 7/11 SpeedwayAssistant Manager at 7/11 Speedway