Olivia Boutin
Roanoke,VA
Summary
Dynamic professional with a proven track record in customer service and teamwork, and fitness training. Excels at creating engaging customer experiences, and boosting repeat business through exceptional service. Skilled in time management and problem-solving, significantly enhancing operational efficiency and client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Hotworx, Fitness Studio
08.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Properly informed clientele of proper sauna usage and benefits of infrared energy
Fitness Trainer/ Member Services
Planet Fitness
05.2023 - 08.2024
- Provided fitness assessments and program planning.
- Educated clients on proper nutrition habits, leading to healthier lifestyles and improved weight management outcomes.
- Demonstrated how to carry out various routines and exercises.
- Advised clients on proper equipment use and maintenance, contributing to a safe workout environment and prolonging the lifespan of gym assets.
- Boosted client motivation through consistent encouragement, support, and progress tracking.
- Enhanced gym member retention rates by providing excellent customer service and fostering a welcoming environment.
- Participated in continuing education opportunities to stay current on industry trends, enhancing the quality of services provided to clients.
Server
Not Your Average Joes
05.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
110 Grill
06.2020 - 08.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Dance Instructor
South Shore Ballet Theatre
08.2020 - 06.2021
- Planned routines for recitals and performances.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Implemented injury prevention strategies during warm-ups and cool-downs, ensuring safe practice for all participants.
- Developed personalized lesson plans to cater to individual student needs, resulting in improved dance skills.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
Education
Bachelor Of The Fine Arts - Classical Ballet
University of North Carolina School of The Arts
Winston-Salem, NCSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Certification
Certified Personal Trainer through the International Sports and Science Association (ISSA)
Timeline
Sales Associate
Hotworx, Fitness Studio
08.2024 - Current
Fitness Trainer/ Member Services
Planet Fitness
05.2023 - 08.2024
Server
Not Your Average Joes
05.2023 - 08.2024
Dance Instructor
South Shore Ballet Theatre
08.2020 - 06.2021
Server
110 Grill
06.2020 - 08.2022
Certified Personal Trainer through the International Sports and Science Association (ISSA)
Bachelor Of The Fine Arts - Classical Ballet
University of North Carolina School of The Arts
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