Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Bowman

Avondale,AZ

Summary

My name is Olivia Bowman. I'm a 21 year old high school graduate with 2 years of GCU finished. I'm a hardworking, dependable, employee looking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Crew Member

Tropical Smoothie Cafe
01.2023 - Current
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Bowling Associate

Grand Canyon University Thunderground Alley
02.2022 - 01.2023
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Enhanced customer experience by providing efficient lane assignments and shoe rentals.
  • Assisted in maintaining clean and safe bowling environment, ensuring a pleasant atmosphere for guests.
  • Provided exceptional technical assistance, addressing malfunctions with pinsetters promptly and effectively.
  • Streamlined the check-in process for groups and parties by implementing an organized reservation system that improved wait times.
  • Assisted event coordinator in planning successful corporate gatherings and birthday celebrations that exceeded client expectations.
  • Maintained inventory of rental equipment such as shoes, wrist guards, house balls; reordered supplies as needed to meet customer demand.
  • Greeted guests and attended to related needs.

Sales Associate

HomeGoods
09.2020 - 01.2022
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

High School Diploma -

Grand Canyon University
Phoenix, AZ

Skills

  • Cash Handling
  • Food Preparation
  • Order Management
  • Store Opening and Closing
  • Equipment Maintenance
  • Teamwork and Collaboration
  • Taking Orders
  • Problem-Solving
  • Cleaning
  • Safety Awareness
  • Time Management
  • Effective communication
  • Multitasking abilities
  • Team building
  • Adaptability and flexibility

Timeline

Crew Member

Tropical Smoothie Cafe
01.2023 - Current

Bowling Associate

Grand Canyon University Thunderground Alley
02.2022 - 01.2023

Sales Associate

HomeGoods
09.2020 - 01.2022

High School Diploma -

Grand Canyon University

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Olivia Bowman