Olivia Boyd
Springfield,IL
Summary
Dependable accounting assistant with a great work ethic and acknowledged for integrity and quick learning ability.
Overview
5
5
years of professional experience
Work History
Operations Accounting Specialist
Wells Fargo Home Mortgage
11.2020 - 07.2023
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, wires, and statements.
- Maintained and recorded accurate and complete documentation to facilitate accounting and filing functions.
- Applied proper codes to customer loans to keep records organized and easily searchable.
- Practiced patience and understanding when contacting clients and customers.
- Used shipping websites such as FedEx and UPS to create labels.
- Creating letters and emails for concerns.
- Processed Post Fund Adjustments.
- Analyzed Pay History's.
- Used multiple monitors.
Loan Application Analyst
Wells Fargo Home Mortgage
08.2020 - 11.2020
- Video chat training, meetings and evaluations.
- Training prepared me for analyzing and recognizing loan applications, closing disclosures, notes, payment letters, security instruments, title commitments, and more.
- Entered more than ten to fifteen loan packages a day.
- Uses multiple monitors to complete the job.
- Data analyzing was a great lesson in double checking my work and being as precise as possible.
Customer Service Representative
First Bankers Trust Company
10.2019 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Experienced SOAR and created scripted account openings to eliminate miscommunication or misunderstanding.
- Contacted customers for daily sale calls.
Customer Service Representative
Williamsville State Bank & Trust
12.2018 - 10.2019
- Performed clerical tasks such as typing and filing paperwork.
- Compose and mail customer statements and other correspondent-related issues such as discrepancies and outstanding unpaid items.
- Sort in file deposit slip checks.
- Manage a cash drawer and keep it balanced hourly.
- Process transactions such as deposits, withdrawals, night deposits, mail deposits and loan payments.
- Opened and closed the bank and performed security walk-through's.
Education
High School Diploma -
Glenwood High School
Chatham, IL05.2017
Skills
- Data Entry
- Regulatory Compliance
- Customer Support
- Microsoft Office
- Organization skills
- Computer skills
- Problem-solving
- Work ethic
Timeline
Operations Accounting Specialist
Wells Fargo Home Mortgage
11.2020 - 07.2023
Loan Application Analyst
Wells Fargo Home Mortgage
08.2020 - 11.2020
Customer Service Representative
First Bankers Trust Company
10.2019 - 03.2020
Customer Service Representative
Williamsville State Bank & Trust
12.2018 - 10.2019
High School Diploma -
Glenwood High School
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