Olivia Boykin
Steens,MS
Summary
Dynamic and detail-oriented individual with proven expertise in time management and problem-solving, honed at previous jobs. Excelled in creating a welcoming atmosphere, enhancing customer satisfaction through high-quality products, and fostering team collaboration. Trained new employees, significantly improving service efficiency and reducing wastage, showcasing strong communication and critical thinking skills.
Overview
4
4
years of professional experience
Work History
Barista
Beans and Leaves
08.2022 - 09.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Barista
Caledonia Nutrition
01.2021 - 05.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Education
Health Science -
University of Memphis
Memphis, TN12-2025
Associate of Arts -
Itawamba Community College
Fulton, MS05-2022
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Critical thinking
- Communication
Timeline
Barista
Beans and Leaves
08.2022 - 09.2024
Barista
Caledonia Nutrition
01.2021 - 05.2022
Health Science -
University of Memphis
Associate of Arts -
Itawamba Community College
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