Olivia Bragg
Statesboro,Georgia
Summary
I am an experienced customer service professional with many years of management experience. I have a proven record of generating and building relationships, managing projects from concept to completion, designing strategies, and coaching individuals to success. I'm skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and a positive leader with an ability to work independently or with a team, creating effective presentations, and developing opportunities that further establish organizational goals. I'm comfortable in interacting with all levels of the organization and public. I'm self-driven and extremely organized with the best personality and a determined attitude to get the job done successfully. I learn quickly and I am willing to learn everything that is necessary for the position to exceed any and all goals set forth to be successful and continue to grow as a company. In my next role, I'm looking for something long term, I'm wanting a career that I can grow in and be a asset to their company, and really love what I do.
Overview
10
10
years of professional experience
Work History
Winder Operator
Georgia Transformer
Statesboro, GA
10.2023 - Current
- Set up and adjusted winding machines to maintain specified tensions on spools of thread, yarn or wire.
- Operated winding machines to wind continuous lengths of material onto bobbins, spools or cones according to specifications.
- Monitored the quality of product during production runs, ensuring that products met quality standards.
- Performed regular maintenance activities on winding machines such as lubricating moving parts and replacing worn components.
- Recorded production data including type and amount of material used, speed settings, tension levels. into logbooks.
- Ensured that all safety procedures were followed while operating winding machines.
- Maintained detailed logs of all production activity including number of units produced per hour, shift, day.
Administrative Assistant
FTG SOLUTIONS
06.2022 - 09.2023
- Took accountability for completing required administrative paperwork and business administration duties
- Provided exceptional service, welcoming guests, managing mail and working with management to address challenges
- Supported office staff and management with errands, deliveries and appointment setting
- Answered telephone calls, took messages and distributed messages to appropriate personnel
- Maintained discretion and integrity in dealing with confidential and sensitive data
- Operated photocopiers, scanners, voicemail systems and facsimile machines
- Maintained organized internal filing systems for digital and hardcopy documentation
- Proofed documents and organized records, reports and files.
Credit / Sales Manager
Buddy's Home Furnishings
10.2019 - 05.2022
- Set expectations and modeled excellent service by projecting a positive attitude and enthusiasm toward the job, company, and customers
- Maintained focus on promoting and driving sales, including the execution of next season planning
- Partnered with management team to establish and communicate key performance metrics and expectations regarding sales, visual merchandising, loss prevention, and safety
- Continuously classified and filed records to keep the system efficient and all information organized
- Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks
- Reviewed collection reports regularly to determine status of collections and amounts of outstanding balances and formulate effective strategies to bring numbers back in line with targets
- Oversaw the collection process for delinquent accounts by working with the courts and outside agencies
- Evaluated applications for loans and lines of credit to determine whether customers were suitable candidates for the desired product
- Loaded and unloaded trucks, vans, or automobiles
- Addressed customer complaints and proactively implemented resolutions to promote repeat business
- Used persuasive communication skills to get payments from customers and bring credit accounts, claims balances and loans current
- Located delinquent customers through methods such as tracing finances, inquiring with utilities and questioning neighbors
- Loading and Unloading furniture
- Heavy Lifting with Deliveries & Repossessions
- Furniture Assembly
- Engaged customers to quickly identify needs, negotiate contracts and close sales.
Manager
Chili's Bar & Grill
01.2019 - 08.2019
- Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Monitor employee and patron activities to ensure liquor regulations are obeyed
- Count money and make bank deposits
- Maintain food and equipment inventories, and keep inventory records.
Manager
International House of Pancakes
02.2018 - 10.2018
- Count money and make bank deposits
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Maintain food and equipment inventories, and keep inventory records
- Establish standards for personnel performance and customer service
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
- Schedule staff hours and assign duties.
Head Server
Fordham's Farmhouse
05.2014 - 06.2016
- Total checks, present them to customers, and accept payment for services
- Take food orders and relay orders to kitchens or serving counters so they can be filled
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
- Plan parties or other special events and services.
Manager
Kathy's Home Health Care
05.2014 - 01.2016
- Receive payment and record receipts for services
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Schedule appointments and maintain and update appointment calendars
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets or other documents
- File and maintain important documents for business
- Making sure all bills were accurate and paid to date.
Education
Diploma in General Studies -
Statesboro High School at Statesboro
05.2014
Skills
- Inventory Control
- Budgeting and Cost Control
- Revenue Growth
- Customer Relations
- Employee Training and Development
- Experienced Box Truck Operator
- Application Processing
- Team Building and Leadership
- Data Management
- Human Resources
- Box Truck loading and unloading
- Deliveries and Repossessions
- Trace Delinquent Customers
- Office Assistant
References
References available upon request.
Timeline
Winder Operator
Georgia Transformer
10.2023 - Current
Administrative Assistant
FTG SOLUTIONS
06.2022 - 09.2023
Credit / Sales Manager
Buddy's Home Furnishings
10.2019 - 05.2022
Manager
Chili's Bar & Grill
01.2019 - 08.2019
Manager
International House of Pancakes
02.2018 - 10.2018
Head Server
Fordham's Farmhouse
05.2014 - 06.2016
Manager
Kathy's Home Health Care
05.2014 - 01.2016
Diploma in General Studies -
Statesboro High School at Statesboro
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