Olivia Broton
Byron,MN
Summary
Dedicated professional with strong customer service skills and proven experience in inventory control. Recognized for critical thinking and the ability to implement safety protocols effectively. A detail-oriented individual with a solid background in inventory management and safety compliance. Demonstrated ability to train team members and enhance operational efficiency while maintaining high standards of customer service.
Overview
6
6
years of professional experience
Work History
Senior Sandwich Artist
Subway
10.2019 - 06.2020
- Prepared sandwiches according to customer specifications, ensuring freshness and quality.
- Maintained cleanliness of workstations and dining areas, adhering to health and safety standards.
- Assisted customers in selecting menu items, providing recommendations based on preferences.
- Operated cash register efficiently, handling transactions and managing customer payments.
- Collaborated with team members to optimize workflow during peak service hours.
- Trained new employees on food preparation techniques and customer service protocols.
Sales Associate
Francesca's Boutique
07.2020 - 01.2021
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained visual merchandising standards to enhance store presentation and drive sales.
- Processed transactions efficiently using point-of-sale systems to ensure customer satisfaction.
- Collaborated with team members to optimize inventory management and restocking processes.
- Participated in promotional events, driving engagement and increasing foot traffic in-store.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Swim Lesson Instructor
Swim America
01.2021 - 04.2021
- Instructed swim lessons for various age groups, adapting techniques to meet individual needs.
- Developed lesson plans emphasizing water safety and skill progression.
- Monitored student progress, providing feedback to enhance performance and confidence.
- Ensured a safe swimming environment by enforcing facility rules and emergency protocols.
- Collaborated with team members to create engaging activities promoting teamwork and fun.
- Maintained equipment cleanliness and readiness for instructional use at all times.
- Increased student confidence in the water through positive reinforcement and gradual progression of skills.
- Contributed to a safe and enjoyable learning environment by enforcing pool rules and maintaining constant supervision of students.
- Conducted private one-on-one swim lessons for students requiring specialized attention or advanced skill development.
- Provided exceptional customer service to parents, addressing concerns and providing regular progress updates on child''s swimming skills.
Guest Service Associate
Kwik Trip
06.2022 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining a clean and organized front desk area to enhance guest experience.
- Managed check-in and check-out processes efficiently, ensuring smooth guest transitions.
- Collaborated with team members to streamline operations and improve service delivery.
- Delivered exceptional customer service in fast-paced food service environment.
- Prepared and served meals following food safety guidelines and quality standards.
- Assisted in training new staff on operational procedures and customer interaction techniques.
Freight Team Associate
Buckle
02.2023 - Current
- Coordinated freight operations to ensure timely and accurate inventory management.
- Operated material handling equipment to facilitate efficient loading and unloading processes.
- Implemented safety protocols, enhancing workplace safety and compliance standards.
- Assisted in training new team members on operational procedures and safety practices.
- Audited shipments for accuracy, ensuring quality control throughout the freight process.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
- Led by example, demonstrating strong work ethic and commitment to excellence in all tasks undertaken, inspiring team members to strive for their personal best while contributing positively towards the overall success of the organization.
- Scanned items on arrival and departure to create accurate tracking records.
- Complied with company and legal requirements to maintain safe working environment.
- Maximized space utilization by optimizing warehouse layout design and organization strategies.
Education
High School Diploma -
Byron High School
Byron, MNAssociate of Science - Radiography
Rochester Community And Technical College
Rochester, Minnesota, MN05-2027
Skills
- Heavy lifting
- Workplace cleanliness
- Hand-eye coordination
- Customer service
- Active listening
- Critical thinking
- Data entry
- Staff training and development
- Inventory control expertise
- Exceptional customer service
- Safe food handling
- Patience and composure
Languages
Spanish
Limited Working
French
Limited Working
Interests
- Cooking
- Drawing and Painting
- Blogging/Vlogging
- Graphic Design
- DIY and Home Improvement
- Auto Repair/Restoration
- Music
- Gym Workouts
- Woodworking
- Swimming
- Playing Sports
- Reading
- Camping
- Train Travel
- Photography
- Creative Writing
Timeline
Freight Team Associate
Buckle
02.2023 - Current
Guest Service Associate
Kwik Trip
06.2022 - Current
Swim Lesson Instructor
Swim America
01.2021 - 04.2021
Sales Associate
Francesca's Boutique
07.2020 - 01.2021
Senior Sandwich Artist
Subway
10.2019 - 06.2020
High School Diploma -
Byron High School
Associate of Science - Radiography
Rochester Community And Technical College