Olivia Browne
Austin,TX
Summary
Results-driven professional with experience in healthcare-adjacent sales, marketing, and onboarding coordination within senior living environments. Proven ability to manage end-to-end onboarding processes, collaborate cross-functionally with clinical and operational teams, and ensure seamless readiness for new residents. Skilled in data tracking, CRM management, and process improvement to drive operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Sales & Marketing Assistant - Senior Living
Clearwater Living
Austin, TX
2025 - Current
- Coordinate end-to-end onboarding processes for new residents, ensuring all documentation, care coordination, and operational requirements are completed prior to move-in
- Serve as a primary liaison between families, clinical teams, and operations, ensuring alignment on timelines, care needs, and readiness
- Maintain and analyze lead management and occupancy data, tracking trends and supporting strategic decision-making
- Manage systems including Yardi and August Health, ensuring accurate documentation, compliance, and real-time reporting
- Communicate daily with cross-functional teams regarding move-ins, transitions, and capacity planning, ensuring operational readiness
- Identify gaps in onboarding and communication workflows and implement solutions to improve efficiency and resident experience
- Support development of marketing campaigns and outreach initiatives to drive engagement and referrals
- Assisted the Sales Department by managing all inbound leads, conducting prospect outreach, scheduling and facilitating tours, and entering detailed prospect information into the lead management system.
- Supported sales operations through administrative and clerical tasks, including preparing admission paperwork, organizing community collateral, and ensuring accurate and timely documentation.
- Oversaw property and resident management functions in Yardi, including billing, occupancy tracking, and compliance reporting.
- Led daily operations in August Health, optimizing care documentation and enhancing communication between clinical and administrative teams.
- Attended daily staff meetings to communicate projected move-ins, move-outs, and internal transfers, ensuring all departments were informed and prepared.
Sales Move-in Coordinator - Senior Living
The Aspenwood Company
Houston, TX
2024 - 2025
- Managed the resident onboarding lifecycle, coordinating pre-move-in meetings, documentation, and transition logistics
- Acted as a central point of contact for prospective residents, families, and referral sources, ensuring clear and timely communication
- Maintained CRM database accuracy, ensuring all prospect and onboarding data was current and actionable
- Partnered with internal departments (dining, operations, life enrichment) to ensure full readiness for new resident arrivals
- Supported sales leadership by tracking leads, conducting follow-ups, and contributing to occupancy growth
- Participated in daily operational meetings to align teams on timelines, deliverables, and onboarding milestones
- Ensure the Customer Relationship Management database contains the most up-to-date information.
- Assist the Executive Director with coordinating Move-in meetings prior to new resident's move-in.
- Provide Executive Director with documents and information necessary to complete lease signing appointments.
- Participate in marketing events internally and externally and attend and present at Daily Stand-up meetings.
Project Planner
Perry Homes
Houston, Texas
2022 - 2023
- Managed project timelines and documentation workflows for new home construction, ensuring all milestones were met on schedule
- Coordinated with cross-functional teams to submit, track, and resolve permit approvals and project requirements
- Analyzed and resolved project delays and documentation gaps, ensuring continuous workflow progress
- Prepared and maintained detailed project documentation, ensuring accuracy and compliance across all submissions
- Processed New Home Starts efficiently while meeting strict timelines and organizational standards.
- Requested site plans for all homes and coordinated site plan revisions as needed.
- Ordered all required documents for complete and accurate permit packages.
- Collaborated with Project Managers to prepare and submit permit pack documentation.
- Submitted master plans, site plans, and exterior selections to developers for review and approval.
- Managed and resolved denied developer and permit requests to keep projects on schedule.
- Communicated effectively with Division Presidents, Sales teams, Construction personnel, and cross-functional departments.
- Supported New Home Starts operations with additional responsibilities as needed.
- Completed urgent, high-priority projects on short notice while maintaining accuracy and quality.
Manager in Training
Compass Group USA
Houston, TX
2019 - 2021
- Coordinated daily operations across teams, ensuring timely completion of tasks and adherence to quality standards
- Led team training and performance oversight, improving operational efficiency and communication
- Monitored project execution, budgets, and timelines to ensure successful completion of operational initiatives
- Communicated effectively between multiple shifts to ensure timely and accurate completion of daily tasks.
- Trained staff in janitorial methods, procedures, and proper operation of cleaning equipment.
- Issued janitorial supplies and equipment to team members to support quality and timely service delivery.
- Performed daily inspections and followed up on assignments, directives, and projects to ensure full task completion.
- Met weekly with Directors to review completed tasks, address issues, and plan upcoming projects.
- Guided the completion of projects to ensure they were finished on schedule and within budget.
- Reported budgetary concerns and variances to the General Manager.
- Trained hourly employees at various school locations in coordination with the Site Director.
- Built and maintained positive professional relationships with staff, vendors and customers.
Education
MBA - Business Administration
Texas A&M - Central Texas
Killeen, TX05-2024
Bachelor of Science - Healthcare Administration
University of Houston - Clearlake
Houston, TX12-2018
Skills
- August Health (eMAR)
- Yardi Voyager
- CRM & Lead Management Systems
- Microsoft Office Suite
- Interpersonal Communication
- Problem solving
- Attention to detail
Timeline
Sales & Marketing Assistant - Senior Living
Clearwater Living
2025 - Current
Sales Move-in Coordinator - Senior Living
The Aspenwood Company
2024 - 2025
Project Planner
Perry Homes
2022 - 2023
Manager in Training
Compass Group USA
2019 - 2021
MBA - Business Administration
Texas A&M - Central Texas
Bachelor of Science - Healthcare Administration
University of Houston - Clearlake