Summary
Overview
Work History
Education
Skills
Certification
Assessments
Personal Information
Timeline
Hi, I’m

Olivia Brumfield

Rochester,NY
Olivia Brumfield

Summary

  • Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints.
  • Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
  • Trustworthy and dedicated customer service with 4 years of experience serving customers and operating register.
  • Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
  • Security-focused and diligent Guard skilled at protecting personnel and premises.
  • Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
  • Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.

Overview

6
years of professional experience
1
Certification

Work History

Kirkhaven Nursing Home

Server
06.2022 - 11.2022

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Allied Universal Security Services, Systems and Solutions

Security Guard
02.2021 - 05.2022

Job overview

  • Secure the site
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

FedEx

Package Handler
02.2020 - 12.2020

Job overview

  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Walmart

Stock Associate
07.2019 - 01.2020

Job overview


  • Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
  • Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

QuikTrip

Sales Clerk and Cashier
04.2019 - 07.2019

Job overview

  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Kept front check out area clean and organized for efficient service.

Old Navy

Sales Associate
04.2018 - 02.2019

Job overview

  • Worked sales floor
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Arby's

Fast Food Worker
01.2017 - 05.2018

Job overview

  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.

Education

Wil Lou Gray Opportunity School
Columbia, SC

GED
10.2017

Skills

  • Customer Service Skills (4 years)
  • Retail (4 years)
  • Cashier (2 years)
  • Sales & Marketing (2 years)
  • Restaurant assistance (1 year)
  • Organizational Skills (4 years)
  • Time management (4 years)
  • Janitorial skills (1 year)
  • Advertising (2 years)
  • Customer Support
  • Customer Care (4 years)
  • Security
  • Kitchen Experience
  • Food Preparation
  • Cleaning Experience
  • Surveillance
  • Cooking
  • Load & unload
  • Verbal and written communication
  • Security camera monitoring
  • Patrolling
  • Workplace Safety
  • Work ethic
  • Punctuality
  • Security Protocols
  • Security procedures knowledge
  • Incident Reporting
  • Emergency Response
  • Reporting skills

Certification

Security Guard, EXP: 10/03/24

Assessments

Customer Service Skills, Highly Proficient, 11/01/18

Personal Information

  • Relocation: Anywhere
  • Title: Customer Service

Timeline

Server

Kirkhaven Nursing Home
06.2022 - 11.2022

Security Guard

Allied Universal Security Services, Systems and Solutions
02.2021 - 05.2022

Package Handler

FedEx
02.2020 - 12.2020

Stock Associate

Walmart
07.2019 - 01.2020

Sales Clerk and Cashier

QuikTrip
04.2019 - 07.2019

Sales Associate

Old Navy
04.2018 - 02.2019

Fast Food Worker

Arby's
01.2017 - 05.2018

Wil Lou Gray Opportunity School

GED

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Olivia Brumfield