Olivia Buckman
San Diego
Summary
Human Resources professional prepared to contribute effectively in role. Skilled in talent acquisition, employee relations, and organizational development. Strong focus on team collaboration and achieving results. Known for adaptability and reliability. Proficient in conflict resolution and policy implementation.
Overview
4
4
years of professional experience
Work History
Human Resource Intern
Wyoming Valley Sanitary Authority
Hanover, PA
05.2025 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Worked with HR team to coordinate company events.
- Coordinated employee engagement events to foster positive relationships among colleagues and improve workplace morale.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
Sales Associate
American Eagle Outfitters
Wilkes Barre, Pennsylvania
02.2023 - Current
- Monitored fitting rooms ensuring customers received assistance when required.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained clean and organized sales floor for optimal shopping experience.
- Built rapport with customers by offering friendly, welcoming environment in store.
- Resolved customer complaints diplomatically to ensure satisfaction and maintain positive brand image.
- Acquired extensive knowledge of products and services offered at store.
- Communicated effectively with supervisors regarding daily tasks and priorities.
- Trained new hires on company procedures, product knowledge, and customer service expectations.
- Replenished stock levels on shelves as needed during business hours.
- Assisted customers in finding suitable products according to their needs.
- Offered personalized styling advice based on customer preferences.
- Drove sales success by building displays and merchandising products.
- Secured consistent customer sales with knowledgeable, friendly support.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
Server
Chris Jones
Harveys Lake, Pennsylvania
07.2021 - 06.2022
- Followed safety, sanitization and food handling guidelines.
- Kept food service and preparation areas clean and neat.
- Listened to guest needs and responded promptly for personalized service.
- Ensured accuracy of final bills before presenting them to customers for payment.
- Answered customer inquiries about menu items and provided recommendations.
- Completed side work tasks such as rolling silverware, polishing glassware, or refilling condiments during downtime periods.
- Took accurate food and drink orders from patrons utilizing POS system.
- Delivered food orders promptly, ensuring correct presentation and temperature.
- Greeted customers upon arrival and escorted them to their tables.
- Performed inventory checks on tableware and supplies, restocking as necessary.
- Adhered to local health code regulations by regularly washing hands and sanitizing surfaces throughout shift.
- Satisfied customers with fast, friendly food service.
- Kept dining areas presentable and customer-ready, quickly handling spills, and resetting tables.
Education
Bachelor of Arts (B.A.) - Criminal Justice
San Diego State University
05.2028
Skills
- Promotional support
- Flyer/Graphic creation
- Data entry
- Leadership qualities
- Community Engagement
- Event Promotion
LANGUAGE
English - Native
Community Service
Key Club, Member, 2020-08, 2024-06, Held multiple executive roles, including President, demonstrating leadership in organizing and overseeing club activities., Averaged 5 hours of community service per month through a variety of service projects and fundraising initiatives., Led the planning and coordination of the Senior Project Lock-In, contributing over 25 service hours to ensure a successful and safe post-graduation event., Accumulated over 100 total community service hours during the 2023-2024 academic year.
Interests
- Gym Workouts
- Cooking
- Music
- Graphic Design
- Stand-up Paddleboarding (SUP)
- Enjoy hobbies that combine physical activity with outdoor exploration
- Surfing
- Hiking
Timeline
Human Resource Intern
Wyoming Valley Sanitary Authority
05.2025 - Current
Sales Associate
American Eagle Outfitters
02.2023 - Current
Server
Chris Jones
07.2021 - 06.2022
Bachelor of Arts (B.A.) - Criminal Justice
San Diego State University