Olivia Burgess
Moore,OK
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Server
Heyday Entertainment Center
06.2023 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Kitchen Staff Member
Urban Air Adventure Park
03.2022 - 12.2022
- Learned other teammates' work tasks to train as backup.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Followed recipes and chef instructions to prepare food correctly.
- Plated and presented food following chef requirements.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Lifted and carried heavy materials.
- Cleaned and maintained work areas, equipment and utensils.
- Trained new staff on food preparation and safety procedures.
Front of House Employee
Marcos Pizza
01.2021 - 08.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
High School Diploma -
Moore High School
Moore 05-2023
Skills
- Hostess support
- Table resetting
- Daily specials memorization
- Food inspection
- Team member support
- Cash handling
- High volume dining
- Front-of-house display creation
- Point of sale (POS) system operations
- Effective customer upselling
- Food safety
- Menu memorization
- Allergy awareness
- Strong work ethic
- Server training
- Professional appearance
- Hospitality service expertise
Timeline
Server
Heyday Entertainment Center
06.2023 - Current
Kitchen Staff Member
Urban Air Adventure Park
03.2022 - 12.2022
Front of House Employee
Marcos Pizza
01.2021 - 08.2021
High School Diploma -
Moore High School