Summary
Overview
Work History
Education
Skills
Professional Organizations
Timeline
Generic

OLIVIA BURKE

Germantown,Maryland

Summary

Proactive, hardworking and highly successful sales and marketing leader offering expertise in partnership, channel and strategy development to drive substantial revenue increases for private event sales. Tenacious producer with demonstrated record of success in exceeding revenue targets by using KPI's, leveraging market knowledge and natural communication skills to build long-lasting, profitable connections. Skilled in project management, collateral development and organizational problem-solving.

Overview

9
9
years of professional experience

Work History

Sales and Marketing Manager

Sports & Social Bethesda
Bethesda
09.2022 - 05.2024
  • Develop and implement sales strategies to achieve company revenue goals generating $400,000 in private event sales.
  • Analyze market trends and competitors to identify new business opportunities.
  • Recruit, train, and mentor sales team members.
  • Track and analyze sales metrics, prepare reports, and present findings to senior management.
  • Create and maintain key accounts and client relationships.
  • Oversee the daily operations of the sales department, including setting schedules, managing budgets, and ensuring compliance with company policies.
  • Host weekly meetings with internal teams to create sales goals, go over revenue, and ensure consistency in messaging and branding.
  • Develop and implement social media strategies that align with company goals and target audience.
  • Create and manage engaging content across various social media platforms, including Facebook, Twitter, Instagram, and LinkedIn, alongside digital and print marketing.
  • Develop and manage the marketing budget, ensuring cost-effective allocation of resources.
  • Monitor and analyze social media performance metrics, and provide regular reports.
  • Manage all leads (phone leads, web leads, walk in leads).
  • Process initial and final event payments.

Sales Admin/Lead Sales Admin

Topgolf
Germantown
11.2021 - 09.2022
  • Ensure that service standards are being met and the phone is being answered with a positive attitude
  • Qualify and distribute all leads
  • (Phone leads, web leads, walk in leads)
  • Make event packets.
  • Process initial and final event payments.
  • Track all payments and email receipts to clients.
  • File all paperwork in designated locations to ensure paperwork can be found when needed.
  • Relay any discrepancies between agreements and payments to owning events sales managers.
  • Print and organize BEOs for the weekly BEO meetings.
  • Attend BEO meetings and help the director of sales make corrections.
  • Be an example of the core values daily.
  • Proactively identify ways to improve office processes and elevate team excellence.

Patient Service Coordinator/Eyewear Customer Service Sales Advisor

My EyeDr.
Kentlands/Germantown
06.2019 - 07.2020
  • Provide patients a personalized check-in/out process that creates a timely, seamless, and positive experience.
  • Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
  • Be a multitasker by managing multiple phone lines, greeting patients and walk-ins, scheduling appointments, and assisting office staff duties as needed.
  • Assist patients in the eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on the best fit.
  • Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust.
  • Provide patients with comprehensive explanations of insurance benefits.
  • Ability to sell with a desire to meet office goals with a 'can do' attitude.

General Manager

Chuck E. Cheese
Gaithersburg
11.2019 - 06.2020
  • Make daily decisions that involve time management, staff scheduling, and support. Uphold product quality, cleanliness, and other company standards.
  • Build sales and maximize profits by effectively recruiting, training, developing, and communicating company and guest expectations to the entire team.
  • Coach, teach, and motivate the team to maintain high-quality guest service and safety.
  • Exercise excellent business skills and judgment in cost control procedures, financial accounting, inventory levels, and labor management.
  • Coaching and developing others.
  • Demonstrates ethics and integrity.
  • Time and priority management.
  • Problem solving and decision making.

Hostess/To-go Specialist/Server/Team Lead

Red Robin
Germantown
01.2016 - 02.2018
  • Maintain friendly and professional guest interactions at all times.
  • Knowledgeable on food and beverage products, as promoted by the executive kitchen manager.
  • Manage opening and closing responsibilities while reporting to management.
  • Data entry of server sales, credit card reports, and balancing cash drawer.
  • Supervise and coordinate dining room activities, and direct staff to provide fast and courteous customer service.
  • Schedule dining room reservations, arrange parties, special events, or special services for private diners.
  • Communicate with kitchen staff, management, serving staff, and customers to ensure dining details were handled properly, and guest concerns were promptly addressed.

Virtual Assistant

Chase Fine Homes
Chevy Chase
01.2015 - 01.2016
  • Prepare documents, emails, and letters.
  • Answer phone calls regarding business or personal matters.
  • Updated calendars and schedules weekly.
  • Scan, fax, and print documents as needed.
  • Run office errands as requested.

Education

Curriculum in Communications -

Montgomery College
Germantown, MD
06.2018

High School Diploma -

Northwest High School
Germantown, MD
06.2016

Skills

  • MS Outlook
  • MS Excel
  • MS Word
  • Communication Skills
  • Web Development
  • Salesforce
  • Canva
  • OpenTable
  • Tripleseat
  • Business Growth and Retention
  • Database Maintenance
  • Sales Presentations
  • Business Development
  • Social Media Management

Professional Organizations

  • Destination DC 10/23-05/24
  • District of Columbia Chamber of commerce 10/23-05/24
  • Bethesda Chamber of Commerce 09/22-05/24

Timeline

Sales and Marketing Manager

Sports & Social Bethesda
09.2022 - 05.2024

Sales Admin/Lead Sales Admin

Topgolf
11.2021 - 09.2022

General Manager

Chuck E. Cheese
11.2019 - 06.2020

Patient Service Coordinator/Eyewear Customer Service Sales Advisor

My EyeDr.
06.2019 - 07.2020

Hostess/To-go Specialist/Server/Team Lead

Red Robin
01.2016 - 02.2018

Virtual Assistant

Chase Fine Homes
01.2015 - 01.2016

Curriculum in Communications -

Montgomery College

High School Diploma -

Northwest High School

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OLIVIA BURKE