Olivia Burks

• Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
• Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
• Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
• Assisted in the hiring, and training of high-quality dental staff to ensure exceptional patient care.
• Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
• Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
• Reduced Expenses 3% consecutively over the last 5 years.
• Completed payroll for all employees
• Managing QuickBooks (Book Keeping)
• Organized and participated in community outreach events, promoting dental health awareness and attracting new patients to the practice.
• Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.

• Assisted dentists in complex procedures, ensuring efficient and high-quality treatment outcomes.
• Maintained strict adherence to infection control protocols, safeguarding the health of patients and staff.
• Contributed to a positive patient experience by effectively addressing concerns and answering questions about dental treatments.
• Built strong rapport with patients through empathetic communication skills, fostering trust in dental care providers.
• Applied fluoride varnish and sealants.
• Assisted in administering nitrous oxide

Deep cleaning many offices throughout Columbia 1-2x/wk;

Accent Dental Center (June 2011-Current)

Dr. Gibbs & Dr. Stevens (June 2011-June 2018)

Stewart Dental Lab (June 2011- June 2018)