Helen Olivia Burns
Goodlettsville,TN
Summary
I am a 23 year old that is looking to move into a more permanent setting to help support my family. I am reliable and have experience doing many different things. I am high-energy, hardworking, responsible. I am an accredited dog trainer through the company PetSmart and have enjoyed my time there, but I am looking for something more stable to support my family.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dog Trainer
PetSmart Charities
Madison, TN
01.2022 - Current
- Evaluated animals to determine temperaments, abilities or aptitude for training.
- Stayed up-to-date on new developments in canine behavior research and trends in the industry through continuing education courses and professional networking opportunities.
- Kept records documenting animal health, diet or behavior.
- Demonstrated use of various types of equipment such as long lines, prong collars, head halters, clickers, treats bags and toys when necessary.
- Utilized positive reinforcement techniques while working with dogs in order to create an atmosphere of trust and respect between handler and pet.
- Evaluated the progress of each dog's training program by observing interactions with owners during lessons.
- Talked to or interacted with animals to encourage familiarization with human voices or contact.
- Evaluated individual needs of dogs to provide appropriate training and behavior modification instruction.
- Evaluated animals for trainability and ability to perform.
- Used food and toy rewards, humane training tools, and verbal and leash corrections to teach dogs behaviors.
- Educated clients about canine behavior and positive reinforcement training methodologies.
- Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Discussed appropriate canine socialization methods with pet owners and explained proper use of sit, stay and down commands.
- Taught basic commands such as sit, stay, and come to dogs of all breeds and ages.
- Coordinated continuing education training classes for staff to develop employee performance.
- Advised customers on selecting appropriate breeds that are best suited for their lifestyle and living situation.
- Created individualized training plans for each dog based on their needs and abilities.
- Displayed passion for animal welfare and demonstrated humane techniques with progressive training models.
- Advised owners on strategies for continuing training and reinforcing lessons.
- Responded promptly to customer inquiries related to services provided or general questions about canine behavior.
- Conducted training programs to develop or maintain desired animal behaviors.
- Conducted group classes to teach proper socialization skills to puppies and adult dogs.
- Sought veterinarian attention to facilitate care for sick or injured pets.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Assisted with training classes for puppies and adult dogs using positive reinforcement techniques.
- Assisted customers with selecting the appropriate food, toys, treats, and other pet supplies.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Used suggestive selling techniques to promote add-on sales.
- Accepted cash and credit card payments, issued receipts and provided change.
- Built and maintained productive relationships with employees.
- Answered customer questions and provided store information.
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped with purchases and signed customers up for rewards program.
- Welcomed customers, offering assistance to help find store items.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Returns Processor
Gap Inc
Gallatin, TN
03.2020 - 03.2021
- Triaged products for functionality and assessed visible conditions to determine resale eligibility.
- Received, logged, and tracked all returned items according to established procedures.
- Attached identifying tags to track returned items and put back into re-saleable stock.
- Packed products in accordance with specified instructions.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Accomplished production goals by working with speed and accuracy.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Pulled and packed product using various tools and equipment to meet order goals.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
CSR
Dominos Pizza Inc.
Greenbrier, TN
05.2017 - 04.2018
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Greeted and assisted customers to foster positive experiences.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Operated register, handled cash and processed credit card transactions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Cleaned and sanitized kitchen surfaces and equipment.
- Packaged and bagged cooked food and prepared items.
- Collaborated with team to deliver timely service of items.
- Safely operated ovens, fryers and grills to prevent injuries and accidents.
- Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Loaded and unloaded items from the ovens using appropriate safety techniques.
Education
High School Diploma -
Greenbrier High School
Greenbrier, TN06-2020
Skills
- Balanced Training
- Private Training Sessions
- Dog Training
- Creative Problem-Solving
- Animal Handling
- Group Training Sessions
- Positive Reinforcement
- Interpersonal Communication
- Puppy Classes
- Obedience Training
- Animal Training
- Positive Reinforcement Methods
- Customer Service
Affiliations
- My boyfriend and I house many different animals and I often refer to our house as a zoo.
- I love to learn and research new topics.
Accomplishments
- Employee of the month
Certification
- Accredited pet trainer
Timeline
Dog Trainer
PetSmart Charities
01.2022 - Current
Returns Processor
Gap Inc
03.2020 - 03.2021
CSR
Dominos Pizza Inc.
05.2017 - 04.2018
High School Diploma -
Greenbrier High School
- Accredited pet trainer
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