Olivia Buron
Township of Jackson,NJ
Summary
Highly motivated and committed Medical Assistant and Medical Receptionist with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
Work History
Medical Assistant /Medical Receptionist
My MD Group
01.2021 - Current
- Greeting patients professionally both in person and on the phone
- Optimizing provider schedules and patient satisfaction with efficient scheduling
- Notifying providers of patient arrivals
- Comforting patients by anticipating anxieties and effectively answering questions
- Ensuring availability of treatment information by retrieving and updating patient records
- Verifying financial records and collecting patient charges while filing and expediting third-party claims
- Explaining patient's laboratory results
- Collecting and preparing laboratory specimens
- Performing basic laboratory tests
- Instructing patients about medication and special diets
- Assisting patients with completing necessary forms and documentation
- Keeping a clean and calm reception area
- Processing billing and payments, using medical software
- Faxing, scanning, filing, and mailing documentation
- Comforting distressed patients
- Equipment sterilization and cleaning
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Booking and organizing staff and doctor meetings
- Maintaining information confidentiality at all times.
Verification Specialist
Allegiant Billing
08.2016 - 05.2021
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling
- Updated patient and insurance data and input changes into the company computer system
- Checked documentation for appropriate coding, catching errors and making revisions
- Followed specific security rules and guidelines to protect patient medical records and payment card information
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology
- Examined claims, records and procedures to grant approval of coverage
- Retained strong medical terminology understanding in effort to better comprehend procedures
- Handled billing related activities focused on medical specialties
- Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds
- Maintained confidentiality when addressing sensitive information with tact and diplomacy
- Communicated clearly and listened attentively throughout the interview process to facilitate exchange of information
- Developed practical and comprehensive lines of questioning to encourage communication with the subject of the interview
- Utilized script for on-demand phone project assignment to deliver surveys to recipients
- Focused and observant of individuals' verbal and non-verbal communication cues such as tone, inflection, and body language
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
Verification Specialist
HARMONY RECOVERY GROUP
03.2020 - 01.2021
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients
- Updated patient and insurance data and input changes into the company computer system
- Checked documentation for appropriate coding, catching errors and making revisions
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling
- Followed specific security rules and guidelines to protect patient medical records and payment card information
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology
- Handled billing related activities focused on medical specialties
- Retained strong medical terminology understanding in effort to better comprehend procedures
- Examined claims, records and procedures to grant approval of coverage
- Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds
- Maintained confidentiality when addressing sensitive information with tact and diplomacy
- Communicated clearly and listened attentively throughout the interview process to facilitate exchange of information
- Developed practical and comprehensive lines of questioning to encourage communication with the subject of interview
- Utilized script for on-demand phone project assignment to deliver surveys to recipients
- Focused and observant of individuals' verbal and non-verbal communication cues such as tone, inflection, and body language
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
Education
High school diploma -
01.2011
Skills
- Insurance plan verification
- Preparing summaries
- Secure data practices
- Video interviews
- Electronic authorization processing
- Confidential data protection
- Insurance terminology
- Client interaction
- Patient rapport
- Data collection
- Medical terminology
- Online research
- Database management
- Data entry
- Insurance Verification
- Medical Receptionist
- Medical Scheduling
- Laboratory Experience
- Employee Orientation
- Anatomy Knowledge
- Patient Care
- HIPAA
- Multi-line Phone Systems
- Medical Office Experience
- Medical Terminology
Timeline
Medical Assistant /Medical Receptionist
My MD Group
01.2021 - Current
Verification Specialist
HARMONY RECOVERY GROUP
03.2020 - 01.2021
Verification Specialist
Allegiant Billing
08.2016 - 05.2021
High school diploma -
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