Olivia Byars
Summary
Accurate Pharmacy Technician with 4 month clinical experience. Committed to ensuring exceptional customer service and retention. Experience in working in fast paced retail pharmacy environment. Highly-motivated employee with desire to take on new challenges, Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications and the ability to handle challenging work.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Molter's Family Pharmacy
08.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Set up and filled blister packs for patients
- Worked with Hospice to set up new patient files and blister packed needed medications
- Pre-filled syringes for Hospice patients needing oral solutions
Pharmacy Clerk
Molter's Family Pharmacy
01.2022 - 08.2023
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Confirmed customer information and insurance eligibility for prescriptions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Established and maintained patient profiles, updating organizational database with current information.
- Explained medication use and side effects under pharmacist direction.
- Greeted customers at counter and provided excellent customer service.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Organized pharmacy area to maintain clean and orderly environment.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Verified patient information to correctly dispense medications.
- Assisted customers in selecting over-the-counter medications and health care products.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Input patient information into computer system for prescription orders.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
Medical Support Assistant
Tomah VA Medical Center
01.2021 - 10.2021
- Oriented and trained new staff on proper procedures and policies.
- Answer COVID-19 calls and scheduling COVID-19 vaccines
- Sending refill and renewal requests to patient providers
- Writing referrals and consults for outside medical centers
- Scheduling appointments (primary care, nursing, optometry, podiatry, and diabetic reviews)
- Using a Ricoh Scanning System for faxing and copying documents
- Multi-line phone (answering and transferring calls)
- Using VISTA, CPRS, VISN12 secure messaging, Outlook, Microsoft Teams and Skype Business
- Documenting conversations/keeping private and personal information to HIPPA regulations
- Referring patients to correct departments
- Contacting primary care providers and nurses regarding patient care, concerns and questions
- Updating patient information
- Contacting patients in regards to appointment changes and scheduling
- Using basic medical terminology with patients to assist with their health care
Medical Support Assistant
Tomah VA Medical Center
02.2020 - 08.2020
- Sending prescription refills and renewals to the pharmacy and primary care providers
- Writing referrals and consults to outside medical centers
- Scheduling appointments (primary care, nursing, optometry, podiatry, and diabetic reviews)
- Documenting conversations and keeping personal/private information to HIPPA regulations
- Answering patient calls
- Using a Ricoh Scanning system (faxing and copying documents)
- Using a multi-line phone, VISTA, CPRS, VISN12 secure messaging and Skype Business (group calls/conversations)
- Delivered direct and indirect patient care in accordance with hospital/physician practice policies
- Relayed messages to physicians regarding patient concerns, questions and condition updates.
- Participated in team meetings to improve workflow and contribute to improving patient population outcomes
Self-Checkout Cashier
Walmart
04.2019 - 01.2020
- Assisted customers with self-checkout machine operations.
- Engaged with customers and offered assistance upon entry into store.
- Diagnosed issues with self-checkout machines and manually processed transactions.
- Monitored and circulated throughout assigned areas to identify signs of potential security and safety issues.
- Maintained awareness of product locations to assist customers in finding requested items.
- Described products and services in detail to answer customer questions.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Checked personal identifications during alcohol and tobacco sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Identified and resolved discrepancies and errors in customer accounts.
- Using basic math to make change
- Organized register supplies in front end and storage areas
- Answered phone calls to assist customers with questions and orders
- Trained new employees
- Packed and bagged products according to customer preferences
-
Education
Associate of Applied Science - Pharmacy Services Management
Lakeshore Technical College
Cleveland, WI05.2024
Certification - Pharmacy Technician Program
Lakeshore Technical College
Cleveland, WI05.2023
High School Diploma -
Tomah High School
05.2017
Skills
- Customer Service (9 years)
- Call Center (2 years)
- Retail Management (2 years)
- Medical scheduling (2 years)
- Inventory
- Medical Terminology
- HIPPA
- Administrative Experience
- Microsoft Word, Excel, and Outlook
- Insurance Verification
- Multi-line phone
- Medical Records
References
Kathy Von Haden
Phone Number: 608-343-6298
Timeline
Pharmacy Technician
Molter's Family Pharmacy
08.2023 - Current
Pharmacy Clerk
Molter's Family Pharmacy
01.2022 - 08.2023
Medical Support Assistant
Tomah VA Medical Center
01.2021 - 10.2021
Medical Support Assistant
Tomah VA Medical Center
02.2020 - 08.2020
Self-Checkout Cashier
Walmart
04.2019 - 01.2020
Associate of Applied Science - Pharmacy Services Management
Lakeshore Technical College
Certification - Pharmacy Technician Program
Lakeshore Technical College
High School Diploma -
Tomah High School
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