Hi, I’m
Olivia Camara-Fonoimoana
Hilo,HI
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Highly focused and meticulous record management specialist with an exceptional record of customer service skill. Adepts at working well independently with little or no supervision and/or part of a team. Able to complete multiple high-volume tasks with complete professionalism and accuracy. Experienced and knowledgeable with CMS/Medicare regulations. Knowledge in HIPAA compliance, HEDIS, FQHC, hospital/nursing home setting, and fast paced Opthalmology setting.
Overview
22
years of professional experience
Work History
HAWAII VISION SPECIALIST
Office Manager
07.2022 - Current
Job overview
- Manage overall practice of the clinic and ambulatory surgical center
- Manage provider schedules for one surgeon and three optometrists
- Request prior authorizations from insurance and ensure that all patients have active authorizations for visits, medications, and surgeries
- Review referrals and ensure that patients are scheduled in a timely manner with the correct provider
- Maintain staff hours for employees to ensure that payroll is run timely and accurately
- Create and initiate policies, procedures, and workflows for employees
- Maintain end of day charges and ensure that all charges for insurances and patient payments have been applied to the correct accounts.
- Maintained computer and physical filing systems.
- Managed approximately 50 plus incoming calls, emails, and faxes per day.
- Created, maintained and updated filing systems for paper and electronic documents.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Managed office operations while scheduling appointments for Providers.
BAY CLINIC
MANAGER FOR PSR, CALL CENTER, AND MEDICAL RECORDS DEPARTMENT
11.2019 - 04.2022
Job overview
- Provide managerial duties to three departments that consist of about 40 employees
- Attend meetings for department and administrative meetings, create agenda and take minutes from the meetings, and create staff monthly scheduling and payroll
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 30%.
- Create policies and procedures for workflows and implement workflows to the departments
- Responsible for accuracy, completeness, confidentiality, and security of healthcare information
- Managing three departments and ensure to subordinate staff in the day-to-day job performance of their jobs
- Ensure that project, department milestones, goals are met by each department and are met with the ability to approve budgets
- Provides management, guidance, and training to staff in daily site operations and perform duties of clinic staff when necessary.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
HALE MAKUA HEALTH SERVICES
ADMINISTRATIVE ASSISTANT
08.2018 - 10.2019
Job overview
- Provide confidential, technical and administrative support to the Administrator
- Conduct research, prepare statistical reports, handle information requests, and perform clerical functions
- Arrange conference calls, schedule meetings, and prepare correspondence
- Compose letters, reports, and other material involving work of confidential nature
- Provide information for reports and records through research, data retrieval, compiling and/or tabulating statistics, and organizing and presenting information in usable and understandable formats.
LEGACY HILO
SECRETARY FOR ADMINISTRATOR
04.2018 - 08.2018
Job overview
- Coordinate Administrator's agenda for meetings, conferences, and events
- Arrange for travel accommodations
- Perform various secretarial duties such as faxing, mailing, and organizing a filing system
- Manage all traveling nurses/therapist timesheets and invoices
- Process all invoices into the database and make sure invoices are paid timely
- Interact with management staff, executives, residents, vendors, and visitors on a daily basis
- Assist Administrator with managing staff scheduling, vacations, and upcoming employee evaluations
- Assign management staff monthly assignments to be in compliance with CMS regulation
- Order equipment and supplies for the facility and departments.
REGENCY PACIFIC MANAGEMENT
MEDICAL RECORDS DIRECTOR
10.2016 - 04.2018
Job overview
- Administered all records management program components
- Performed all work in accordance with records management work practices and procedures
- Managed inventory of all archived records and updated on a regular basis
- Scanned in all appropriate documentation to residents' electronic charts
- Cleaned out obsolete records in coordination with appropriate departments
- Maintained all recertification for skilled residents and ensured that all Medicare certifications were in compliance
- Coordinated monthly Quality Assurance Meets to ensure that the Administration team is in compliance with state CMS regulations.
LEGACY HILO
MEDICAL RECORDS DIRECTOR
08.2015 - 05.2016
Job overview
- Change in ownership from Regency Pacific Management to Legacy Hilo.
YUKIO OKUTSU STATE VETERANS HOME
BILLING COORDINATOR
05.2012 - 08.2015
Job overview
- File electronic and paper insurance claims
- Follow up on outstanding claims and post insurance payments to accounts
- Assist residents in applying for Medicaid
- Process Medicaid and Medicare payments to residents' accounts, prepare incurred medical payments, collect payments from insurance and residents, and post payments to residents' accounts
- Maintain accounts payable and pay vendors accordingly and on time.
GLENN KUNIMURA, O.D, INC
BILLING COORDINATOR
06.2002 - 05.2012
Job overview
- File insurance claims, send out monthly billing, follow up on collections, and input insurance payments
- Input patient charges, collect payments and co-payments, make sure end of day balances (cash, checks, credit cards, insurance checks)
- Write general reports to different physicians and call in prescriptions to the pharmacies
- Follow treatment plans given from the doctor, schedule patient appointments, and follow up on appointments.
Education
UNIVERSITY OF HAWAII AT HILOHilo, HI
Business Administration
03.2017
WAIAKEA HIGH SCHOOLHilo, HI
DIPLOMA
06.2000
Skills
- EXCEL, MS WORD, GOOGLE DOCS
- Receptionist
- Payroll
- Outlook
- Administrative Assistant
- Accounts payable
- Accounts receivable
- Education in HIPAA compliance
- Being the best supportive leader
- Operations Management
- Scheduling
- Customer Service
- Staff Hiring
- Office Management
- Staff Management
- Team Supervision
- Data Entry
Timeline
Office Manager
HAWAII VISION SPECIALIST
07.2022 - Current
MANAGER FOR PSR, CALL CENTER, AND MEDICAL RECORDS DEPARTMENT
BAY CLINIC
11.2019 - 04.2022
ADMINISTRATIVE ASSISTANT
HALE MAKUA HEALTH SERVICES
08.2018 - 10.2019
SECRETARY FOR ADMINISTRATOR
LEGACY HILO
04.2018 - 08.2018
MEDICAL RECORDS DIRECTOR
REGENCY PACIFIC MANAGEMENT
10.2016 - 04.2018
MEDICAL RECORDS DIRECTOR
LEGACY HILO
08.2015 - 05.2016
BILLING COORDINATOR
YUKIO OKUTSU STATE VETERANS HOME
05.2012 - 08.2015
BILLING COORDINATOR
GLENN KUNIMURA, O.D, INC
06.2002 - 05.2012
UNIVERSITY OF HAWAII AT HILO
Business Administration
WAIAKEA HIGH SCHOOL
DIPLOMA
References
- Deborah Jones, CFO, (907) 320-0138
- Heidi Abiley, County of Hawaii, (817) 371-2180, alohalaniabiley@gmail.com
- Jian Mata, Assistant to General Surgeon, (808) 443-7321, jian.mata@yahoo.com
References
- Deborah Jones, CFO, (907) 320-0138
- Heidi Abiley, County of Hawaii, (817) 371-2180, alohalaniabiley@gmail.com
- Jian Mata, Assistant to General Surgeon, (808) 443-7321, jian.mata@yahoo.com
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