Olivia Campbell
Aberdeen,NC
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
Cardinal Family Chiropractic
Southern Pines, NC
03.2022 - Current
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Department Head
Hobby Lobby International Inc.
Fayetteville, NC
01.2019 - 12.2021
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Assessed, optimized and elevated operations to target current and expected demands.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Followed all safety protocols and company processes and procedures.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Manager
Francesca's
Southern Pines, NC
01.2019 - 04.2019
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
Team Leader
Chick-Fil-A Inc.
Southern Pines, NC
05.2016 - 08.2018
- Delegated daily tasks to team members to optimize group productivity.
- Developed open and professional relationships with team members, enabling more effective issue resolution.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Integrated process improvements to increase overall workflow.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
Senior Key Holder
Marie and Marcele Boutique
Southern Pines, NC
11.2017 - 07.2018
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Taught junior employees how to meet operational and sales goals with proactive management strategies.
- Organized in-store promotional events.
- Recommended improvements to store procedures.
- Answered questions and resolved concerns.
Education
High School Diploma -
Piney-wood Christian Academy
Southern Pines, NCSome College (No Degree) -
Sandhills Community College
Pinehurst, NCSkills
- Customer service
- Office management
- Organizational skills
- Customer relations
- Adaptive team player
Certification
Certified Chiropractic Assistant
Timeline
Office Manager
Cardinal Family Chiropractic
03.2022 - Current
Department Head
Hobby Lobby International Inc.
01.2019 - 12.2021
Assistant Manager
Francesca's
01.2019 - 04.2019
Senior Key Holder
Marie and Marcele Boutique
11.2017 - 07.2018
Team Leader
Chick-Fil-A Inc.
05.2016 - 08.2018
High School Diploma -
Piney-wood Christian Academy
Some College (No Degree) -
Sandhills Community College
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