Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Olivia Campbell

Grand Rapids,MI

Summary

Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's Restaurant
01.2019 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.

Crew Member

Wendy's
01.2018 - 01.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

Certificate of Completion - Nail Tech

Mosley School of Cosmotology
Kentwood, MI
12-2021

High School Diploma -

East Kentwood High School
Kentwood, MI
05-2020

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate money handling

Certification

ServSafe Certification

Languages

Spanish
Limited Working

Timeline

Shift Manager

McDonald's Restaurant
01.2019 - Current

Crew Member

Wendy's
01.2018 - 01.2019

Certificate of Completion - Nail Tech

Mosley School of Cosmotology

High School Diploma -

East Kentwood High School

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Olivia Campbell