Olivia Canada
Bella Vista,AR
Summary
Dedicated Licensed Veterinary Technician skilled in knowledge of many aspects of the veterinary field. Having exercised the ability to work on a team as well as recognize and communicate when issues arise being interpersonal and professional. My passion is client and staff education as well as providing the absolute best patient care possible with regard to respecting owners opinions and requests. Continuing education in the veterinary field is very important to me as well as broadening my experience and knowledge by volunteering with specialists, holistic and other alternative medicines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Veterinary Technician
Good Shepherd
Eureka Springs, AR
07.2024 - Current
- Assisted veterinarians in performing surgical procedures on animals, such as spaying and neutering.
- Monitored vital signs of animals during surgery.
- Provided anesthesia to animals prior to, during, and after surgery.
Commercial Billing Coordinator
Ozark Mountain Glass
Springdale, AR
12.2023 - Current
- Analyzed customer accounts to identify discrepancies and resolve billing issues.
- Processed invoices, credit memos, and other financial documents.
- Reviewed payroll documentation prior to submission to payroll department.
- Tracked employee attendance records and managed payroll information.
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
Certied Veterinary Technician/Floor Manager
Village Pet Hospital
07.2023 - 12.2023
- Certied Veterinary Technician of over 8 years of experience in providing quality patient care and education for clients
- Administering vaccines, drawing blood, taking xrays, and performing other medical procedures
- Monitoring vital signs, surgical preparation, and postoperative recovery
- Performing dental prophylaxis, extractions, and other dental procedures
- Educating clients on pet health, nutrition, and preventive care
- Accurately calculating and administering medications
- Assisting with emergency and critical care treatments as needed
- Compassionately handling animals of all sizes and breeds
- Manage all activities of the Veterinary Technician staff and provide direction and guidance for daily operations
- Develop and maintain working relationships with clients, including providing client education and followup
- Supervise and provide training to Veterinary Technicians in all areas of veterinary care
- Ensure compliance with all applicable regulations and laws, including OSHA and HIPAA
- Develop and implement strategies to promote and improve the quality of veterinary care provided
- Serve as a resource for veterinarians and staff with clinical questions
- Gather patient medical history, create documentation, monitor symptoms, administer anesthesia, and support the development of treatment plans
- Insert catheters and IVs, monitor patient vitals, and administer medication based on direction from the veterinary doctor
Veterinary Assistant
Wedington Animal Hospital
05.2019 - 07.2021
- Educate clients on patient treatments, medical conditions, and healthcare risks and provide emotional and medical support
- Administered vaccines and medications to patients in accordance with veterinarian treatment plans and created documentation on reactions and symptoms
- Gathered urine, stool, and specimens, performed laboratory testing on samples, and delivered findings to the veterinarian to support treatment identification
- Oversaw patient intake and discharge, gathered medical records and history from owners, and delivered empathetic care to patients throughout treatment
- Performed laboratory work, such as collecting and processing samples
- Assisted veterinarians with surgical procedures and performed postsurgical care
- Cleaned and organized clinic space, and sanitized and restocked medical supplies
- Excellent communication and multitasking skills
- Assisted the veterinarian during physical exams, surgeries, and other medical procedures
- Responsible for providing medication, food, and water to all animals in care
- Monitored the health and safety of all animals in the clinic
- Administered vaccinations and other treatments as prescribed by the veterinarian
- Maintained clean and organized kennels, cages, and other animal habitats
- Cleaned and sterilized surgical instruments and equipment
- Provided excellent customer service to the public
Veterinary Assistant/Kennel Attendant
Crossover Veterinary Clinic
04.2015 - 05.2019
Veterinary Assistant
Animal Emergency Clinic in Springdale
- Performed relief shifts
Education
Associate of Science - Veterinary Technology
Cedar Valley College, DCCCD
Dallas, TX05.2021
Associate of Science -
North West Arkansas Community College
Bentonville, AR05.2014
Skills
- Goal Oriented
- Ability to focus on quality of care for patients
- Client Communication
- Empathy for clients/patients
- Venipuncture
- Catheter Placement
- Ability to stay calm in emergency situations
- Maintaining a good relationship with all staff
- Communication with veterinary doctors with treatment plans and procedures
- Knowledge of Aseptic Technique
- Ability to Train staff in procedures and processes
- Excellent communication and multitasking skills
- Avimark - Proficient
Certification
- Certified Veterinary Technician
Timeline
Certified Veterinary Technician
Good Shepherd
07.2024 - Current
Commercial Billing Coordinator
Ozark Mountain Glass
12.2023 - Current
Certied Veterinary Technician/Floor Manager
Village Pet Hospital
07.2023 - 12.2023
Veterinary Assistant
Wedington Animal Hospital
05.2019 - 07.2021
Veterinary Assistant/Kennel Attendant
Crossover Veterinary Clinic
04.2015 - 05.2019
Veterinary Assistant
Animal Emergency Clinic in Springdale
- Certified Veterinary Technician
Associate of Science - Veterinary Technology
Cedar Valley College, DCCCD
Associate of Science -
North West Arkansas Community College
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