Olivia Cantrell
Lexington,KY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
OR Housekeeping
Integrated Service Solutions
Lexington, KY
11.2023 - 06.2024
- Researched new products or methods for improving efficiency in housekeeping operations.
- Trained new housekeeping staff on proper cleaning techniques and safety protocols.
- Performed periodic deep cleaning tasks such as carpet shampooing or window washing.
- Created and maintained detailed records of all housekeeping activities, supplies, and personnel.
- Analyzed operational costs associated with housekeeping functions and identified cost saving opportunities where possible.
- Assisted in resolving customer complaints regarding cleanliness issues promptly and efficiently.
- Conducted weekly staff meetings to ensure housekeeping tasks were completed in a timely manner.
- Ensured compliance with health and safety regulations when performing cleaning duties.
- Monitored inventory levels of all janitorial supplies to maintain adequate stock levels.
- Managed scheduling of housekeeping staff according to occupancy needs.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Communicated with maintenance team on damages to repair.
- Swept and damp-mopped private stairways and hallways.
- Polished furniture and room accessories to keep all areas bright and fresh.
Customer Service Cashier
kroger
Lexington, KY
06.2022 - 08.2023
- Verified that all coupons were valid prior to processing them into the system.
- Greeted customers and provided friendly customer service.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Complied with all health and safety regulations while performing job duties.
- Balanced cash drawers at the end of each shift.
- Maintained accurate records of transactions using the point-of-sale system.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Assisted customers with locating merchandise within the store.
- Provided excellent customer service by helping customers locate items they were looking for.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Operated cash registers to process payments for goods and services.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Processed credit card transactions accurately and efficiently.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Resolved customer complaints in a professional manner.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Informed customers of in-store promotions or pricing specials.
- Welcomed customers, offering assistance to help find store items.
Cashier
Goodwill Industries of Kentucky
Lexington, KY
08.2020 - 04.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Followed company security procedures for handling large sums of money.
- Ensured compliance with all safety regulations within the store environment.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
Education
Paul Lawrence Dunbar High School
Lexington, KY05-2020
Skills
- Guest Relations
- Task Delegation
- Washing windows
- Vacuuming and sweeping
- Quality improvements
- Cleaning and sanitation
- Cash Handling
- Payment Processing
- Drawer balancing
- ID Verification
- Customer Assistance
- Product Recommendations
- POS Systems
- Payment Collection
- Cash Register Operation
- Organizational abilities
- Issue Resolution
- Inventory Management
- Order Taking
- Daily Reporting
- Order Verification
- Cash Management
- Payment posting
- Call Management
- Credit card payment processing
- In-store support
- Complaint Handling
- Microsoft Office expertise
- Customer consulting
- Account Management
- Staff Training
- Customer service abilities
- Customer Service and Engagement
Timeline
OR Housekeeping
Integrated Service Solutions
11.2023 - 06.2024
Customer Service Cashier
kroger
06.2022 - 08.2023
Cashier
Goodwill Industries of Kentucky
08.2020 - 04.2022
Paul Lawrence Dunbar High School
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