Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Cardenas

Phoenix,AZ

Summary

Over 20 years’ experience with direct and indirect customer service. Extensive experience with data entry, filing, answering of multi-line telephones. Fast learner, promptness in attendance, and meet established deadlines with assigned tasks. Ability to prioritize responsibilities by importance and deadlines. Proficient with MS Office 365; Excel, PowerPoint, Outlook, Access, and Publisher. HIPAA trained and certified, able to work independently as well as a team member, CPR, First Aid & AED certified. Knowledge in processing travel for both in-State and out-of-state. Enjoy challenges and like to create creativity in the workplace.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Transition Coordinator

Community Medical Services
12.2022 - Current
  • Provided extensive support to patients and helped with acclimation to new settings.
  • Collaborated with service members to provide effective transition planning.
  • Researched and located appropriate services for patients with various disorders.
  • Collaborated with community partners to provide additional resources and support for transitioning students.
  • Maintain and manage caseloads, apply knowledge of new developments regarding substance use, include family/natural supports for client.
  • Mentor/train new hires, evaluate effectiveness of treatment through ongoing assessment
  • Ensure coordination of care (COC) for clients, maintain thorough and comprehensive client record abiding by HIPAA laws
  • Screening and coordinating primary care services as needed for clients.
  • Ensure clients needs are met and transitioning them to a maintenance clinic for their continued recovery.

Bartender/Server

Mazatlan Resturant
01.2022 - 09.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to positive work environment through effective teamwork and communication with colleagues.
  • Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Education

Associate of Applied Science - Nursing Assistance

Pierce College
Puyallup, WA
09.2020

Skills

  • Clinical Assessments
  • Discharge Planning
  • Disaster Recovery
  • Patient record reviews
  • Client consultation
  • Community Resources
  • Client Advocacy
  • Progress Monitoring
  • Referral Coordination

Certification

  • CNA - Certified Nurse Assistant

Timeline

Transition Coordinator

Community Medical Services
12.2022 - Current

Bartender/Server

Mazatlan Resturant
01.2022 - 09.2022

Associate of Applied Science - Nursing Assistance

Pierce College

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Olivia Cardenas