Summary
Overview
Work History
Education
Skills
Websites
Locations
Certification
Timeline
Generic

Olivia Cardenas

Coral Springs

Summary

Dynamic, bold, and people-centric leader who thrives by helping others grow and develop professionally while working in fast-paced environments. Committed to improving consumer experience, collaborating to solve problems, and creating solutions to impact positive change. Excellent communication skills with demonstrated experience building relationships with internal and external entities across all organizational levels

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Member

Target
10.2024 - Current
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles

Substitute Teacher

Kelly Educational Services
08.2024 - Current
  • Provided instruction and guidance to students in the absence of a regular teacher.
  • Implemented school policies and procedures in the classroom.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.

Third Key Holder

Fossil
03.2023 - 10.2024
  • Assisted customers with product selection, payment processing, returns, and exchanges.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Verified that all merchandise was properly tagged, priced, and displayed on shelves or racks.
  • Displayed leadership qualities by motivating staff members to achieve their goals and objectives.
  • Resolved escalated customer complaints professionally, retaining their business while upholding company policies.
  • Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.

Sales Consultant

Kay Jewelers
09.2023 - 06.2024
  • Support customers in their shopping experience by assisting in finding gifts, exchanges, or returns while prioritizing overall satisfaction
  • Managing repairs sent out to the jeweler along with customer satisfaction of items being fixed
  • Helping store reach KPI’s by being consistent in sale behaviors and allowing the entire team to be ensure bonuses and recognition district wide
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Responded to telephone and in-person requests for information.

Closing Team Lead

Target
03.2022 - 09.2023
  • Manage a night team of 20 team members who consistently outperform other departments in branding, area zoning, and stocking product
  • Complete nightly perimeter walks to ensure all entrances/exits are secure and all arming points have been armed
  • Identify and relay opportunities for improvement and success points to management for the next day that will drive sales and meet store metrics
  • Assist with the training and development of team members through 1:1 training sessions, goal discussions, and coaching

Service & Engagement Advocate

Target
04.2020 - 03.2022
  • Assisted with managing the front of the store and ensured adherence to company values and workplace compliance
  • Collaborated with management on an order-pickup initiative that helped decrease guest wait time to an average of 1 minute and 45 seconds
  • Completed nightly collection of funds from each register and ensured all monetary transactions were successfully accounted for
  • Succeeded in answering guest inquiries and providing guest-focused resolutions
  • Answered and routed incoming calls to appropriate departments as needed

Sales Lead

Pandora
08.2017 - 02.2020
  • Supported customers with requests, returns, and/or issues while prioritizing customer satisfaction
  • Successfully met hourly goals by driving sales through selling product, acquiring members for the Pandora credit card/loyalty card, and reaching out to clients via email campaigns/phone calls to share current/upcoming promotions
  • Created over 100 visual merchandising displays that showcased new product and drove sales by 15%
  • Entered product data (product numbers, purchases, re-orders) in online system to maintain product availability and store expectations
  • Created schedule for team members and led morning meetings to ensure company culture, store policies, and KPI’s were being met

Education

Bachelors - General Studies

Florida Gulf Coast University
Estero, Florida
05.2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Cash handling
  • Flexible schedule
  • Clear communication
  • Following instructions
  • Training and mentoring
  • Critical thinking
  • Behavior management
  • Public speaking
  • Relationship building

Locations

  • Fort Myers, FL
  • Coral Springs, FL

Certification

  • Food Safety Certified (2022-2027)
  • GSI Certified (2023-2026)
  • FTCE Certified (2024-2029)

Timeline

Team Member

Target
10.2024 - Current

Substitute Teacher

Kelly Educational Services
08.2024 - Current

Sales Consultant

Kay Jewelers
09.2023 - 06.2024

Third Key Holder

Fossil
03.2023 - 10.2024

Closing Team Lead

Target
03.2022 - 09.2023

Service & Engagement Advocate

Target
04.2020 - 03.2022

Sales Lead

Pandora
08.2017 - 02.2020

Bachelors - General Studies

Florida Gulf Coast University

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Olivia Cardenas