Olivia Cardi
Parents
Gibsonia,PA
1
Certification
9
years of professional experience
Customer-focused professional with 6 years of experience in service roles, including cashier and stock associate. Proven ability to create positive experiences and adapt to various situations. Recent diploma in massage therapy elevates my commitment to client well-being, emphasizing a compassionate approach adjusted to individual client needs and their goals.
Work History
Babysitter
3 Years 2 Months- Supervised and played with him and ensured safe age appropriate activities to help him in learning new words, how to walk, using his pincers and more.
- Prepared meals and snacks that worked for him but used foods to help his brain grow and made him feel his best.
- Coordinated his breakfast, nap time, lunch time, dinner, and bed time.
- Learned how to adapt to teaching him how to say certain things- "I" phrases, how to say full sentences, asking for help -and doing certain activities like jumping and walking upstairs due to his autism diagnosis.
Customer Service Associate Cashier
4 Years- Handled checking customers out and finding solutions to certain items that may not have been on the shelves or gave them recommendations of what was there.
- Built rapport with customers by discussing their day and experiences.
- Processed customer transactions with their POS system and made sure there was a balanced cash drawer by the end of the night.
- Supported my coworkers when COVID had lines down the aisles and made sure to keep the customers flowing while maintaining a positive attitude.
- Maintained knowledge of store offerings and made sure to let customers know when there were big sales going on.
- Worked flexible hours and weekends.
- Had a strong rapport with regulars there.
- Maintained a clean and organized workspace.
Target Team Member
2 Years 1 Month- Assisted customers in locating desired products throughout the store.
- Talked with customers on the phone for items they wanted to put on hold so they could grab them when they got there.
- Stocked certain areas of the store including the food section, kids toy section and animal section.
- Made sure pallets were cleared and items weren't backed up.
- Did customer shopping for online orders early in the morning before the store opened.
Education
Completed 682 Hours of Massage School - Massage Therapy
Skills
Customer focused mindset. I want what's best for the customers and do what I can to make sure they have good experiences.
Hygiene compliance During COVID
I had to make sure my space was clean. I was using hand sanitizer and wiping down my register every hour. It helped me maintain a clean space after lockdown was lifted.
Time management. I made sure to get to work 15 minutes early in order to take some time for myself and not be a minute late.
Adaptability and flexibility. Because of the lockdown
I had to adapt and change with the store since there were different rules set in place and ended up having to do different tasks I had not done before. It helped me a lot when it came to sudden big changes in my environment.
Patience and composure. I had to make sure I maintained a good attitude with customers who gave me a hard time because they were having a bad day. Everyone has their moments and it's important to make sure they're treated with kindness and patience.
Strong work ethic. When I get a job
I stick to it and do it to the best of my abilities.
Working with a child that has autism has helped me with my patience as well and how important it is to understand what people like and don't like in forms of physical touch
texture
noises
and more.
Babysitting has helped me have even more compassion for those around me. You may never know what someone is going through that day or that month and it may show in ways that seem personal to you
but is about their experiences and how they're feeling.
Certification
- CPR certification, American Heart Association, 3/11/26
- Child abuse certification, Pa Family Support Alliance, 9/19/26
Timeline
Babysitter
Parents
08.2023 - CurrentRead More
Customer Service Associate Cashier
Whole Foods Market Wexford
08.2019 - 08.2023Read More
Target Team Member
Target
05.2017 - 06.2019Read More
Pittsburgh School of Massage Therapy
Completed 682 Hours of Massage School from Massage Therapy
Read More