Summary
Overview
Work History
Education
Skills
Core Qualification
References
Timeline
Generic

Olivia Carmichael

Pittsburgh,PA

Summary

Driven and resourceful administrative professional with 4+ years of experience assisting with work of high-achieving professionals. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

6
6
years of professional experience

Work History

Workflow Coordinator - Administrative Assistant

Williams Lea
11.2021 - Current
  • Support 3 employee with administrative task of answering phone lines, editing/transcribing documents, data entry, creating reservations/scheduling
  • Utilize logs and/or tracking software
  • Assist in developing training plans and process maps for the administrative operation
  • Served as a liaison between management and staff to facilitate smooth flow of information regarding project updates or changes in priorities.
  • Conducted regular process audits to ensure compliance with established guidelines and maintain quality standards.

Guest Services Agent

Aimbridge Hospitality
11.2020 - 11.2021
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
  • Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.

Guest Services Agent

Century Hospitality
12.2017 - 11.2020
  • Collected room deposits, fees, and payments.
  • Improved guest experience scores by consistently delivering exceptional service through active listening skills.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.

Education

Diploma -

John Marshall High School
Glen Dale, West Virginia
01.2008

Skills

  • Workload balancing
  • Client Relationship Management
  • Deadline Management
  • Data Entry
  • Scheduling
  • Microsoft Office Suite
  • Scheduling and calendar management
  • Tech-Savvy
  • Meeting Arrangements
  • Coordination

Core Qualification

  • High communication skills
  • Excellent interpersonal skills with customers, associates, and managers
  • Successfully operate in a fast paced environment
  • Remain calm and work well under demanding conditions
  • Well organized and focused in coordinating projects
  • Highly effective in promoting a positive and productive environment
  • Ability to multitask under pressure
  • Sharp, quick learner; willing to get involved

References

Can be furnished upon request

Timeline

Workflow Coordinator - Administrative Assistant

Williams Lea
11.2021 - Current

Guest Services Agent

Aimbridge Hospitality
11.2020 - 11.2021

Guest Services Agent

Century Hospitality
12.2017 - 11.2020

Diploma -

John Marshall High School

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Olivia Carmichael