Olivia Carr
Federal Way,WA
Summary
Versatile Property Manager, effective at being flexible and accommodating
to each building's unique needs. Committed to providing quality service
in all aspects of property management. Continuously sought to expand
and grow in the property management industry. I have a very engaging
and dynamic personality that communicates well with ownership, residents, and surrounding businesses. My goal is to provide and demonstrate my
dedication to new and existing clients. As well as to show my ability to
uphold the integrity of the property by improving and maintaining
professionalism.
Overview
6
6
years of professional experience
Work History
Community Manager
Bridge Property Management
Renton, WA
06.2023 - 09.2023
- Developed and implemented strategies to increase community engagement.
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Conducted surveys to gain insights into customer needs and preferences.
Community Manager
Dobler Management
Puyallup, WA
10.2021 - 06.2023
- Prepared detailed budgets and financial reports for properties.
- Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Responded to customer inquiries in a timely manner.
- Saved money by operating community within budget.
- Engaged with customers via forums, chatbots, emails.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Updated resident accounts with latest personal information and recent payments.
Leasing Manager - Community Manager
Bridge Property Management
Puyallup, WA
01.2018 - 09.2021
- Monitored competitors' prices and amenities; updated pricing accordingly to remain competitive.
- Compiled and conveyed operational and financial data to regional manager.
- Wrote and filed reports each day on current leasing activities.
- Provided customer service support to ensure satisfaction throughout the tenancy period.
- Resolved tenant complaints in a timely manner to maintain positive relationships.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Assisted with the sale of the property.
Education
High School Diploma -
Central High School
Independence, OR06-2011
Skills
- Income and Expense Management
- Maintenance Oversight
- Policy Administration
- Financial Budgeting and Reporting
- Resident Relations
- Community Engagement
- Proficient in Office 365, Yardi, Entrata, Onsite, Paycom, Workplace, etc
- Property Inspections
- Conflict Handling
- Operations Management
- Tenant and Eviction Laws
Timeline
Community Manager
Bridge Property Management
06.2023 - 09.2023
Community Manager
Dobler Management
10.2021 - 06.2023
Leasing Manager - Community Manager
Bridge Property Management
01.2018 - 09.2021
High School Diploma -
Central High School
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