Olivia Carr
Pensacola
Summary
Experienced healthcare administrative professional with 5+ years managing insurance authorizations, prior approvals, and patient coordination across multiple offices. Skilled in portal-based insurance verification, scheduling, inventory management, and EMR documentation. Adept at multitasking, problem-solving, and supporting clinical teams in a remote environment. Seeking a part-time remote chat or messaging-based role (15–20 hrs/week) with availability to transition to full-time as opportunities arise.
Overview
8
8
years of professional experience
Work History
Remote Neurotoxin Coordinator
Piedmont Healthcare
02.2021 - Current
- Manage insurance authorizations, benefits verification, and appeals for neurotoxin treatments across 5 offices and 11 injectors.
- Schedule patients and coordinate medication delivery, inventory management, and ordering.
- Oversee caseloads and communicate with clinical staff to ensure timely patient care and accurate documentation.
- Maintain EMR and portal-based records, ensuring compliance with HIPAA and company protocols.
- Note: April 2020 – Feb 2021 COVID-related layoff
Office Manager / Insurance & Operations Coordinator
Select Care, Inc.
07.2018 - 04.2020
- Managed daily operations of DME office and storefront; supervised 12 employees, organized schedules, and maintained communication with company leadership.
- Handled prior authorizations and insurance verification through managed care, Medicare, Medicaid, Workers' Compensation, VA, TriCare, and commercial plans.
- Collaborated with case managers, therapists, clinical staff, and families to ensure delivery of medical equipment in home settings.
- Oversaw order processing, referrals, spreadsheets, and documentation to ensure accurate and compliant record keeping.
Office Administration Intern
Maple Leaf Healthcare
09.2017 - 11.2017
- Provided administrative support for an inpatient rehab facility, assisting with monthly QA and daily MDS meetings.
- Prepared resident progress notes, administered BIMS, and supported annual, semi-annual, and quarterly reassessments.
- Participated in individual program plan (IPP) meetings and maintained social and medical health records for 150 residents.
Education
Associate of Applied Science - Medical Office Administration/ Billing And Coding
Kaplan University
Davenport, IA01-2018
Skills
- Insurance Verification & Authorizations (Medicare, Medicaid, Commercial, Workers’ Comp, TriCare, VA)
- Prior Authorization Submissions & Appeals
- Portal & EMR-Based Documentation
- Scheduling & Caseload Management (Multiple Offices & Providers)
- Patient Intake & Coordination
- Inventory Management & Medication Coordination
- Office Management & Team Leadership
- Data Entry & Record Keeping
- Written Communication & Secure Messaging
- HIPAA Compliance & Confidentiality
AVAILABILITY
- Part-time (15–20 hrs/week) with availability to transition to full-time if desired
- Remote, no-phone preferred
Timeline
Remote Neurotoxin Coordinator
Piedmont Healthcare
02.2021 - Current
Office Manager / Insurance & Operations Coordinator
Select Care, Inc.
07.2018 - 04.2020
Office Administration Intern
Maple Leaf Healthcare
09.2017 - 11.2017
Associate of Applied Science - Medical Office Administration/ Billing And Coding
Kaplan University